Description

POSITION PURPOSE

The Service Technician is responsible for providing field repairs for all automatic pool covers. This position prepares equipment for service jobs, drives to jobsites, performs necessary repairs, and documents all work completed.

POSITION ESSENTIAL FUNCTIONS AND RESPONSIBILITIES

To be successful in this role, an individual must be able to perform in a satisfactory manner the functions/responsibilities listed below. The company will measure an employees performance in part on how well he or she fulfills them. The list is not exhaustive; other duties may be assigned. The company will make reasonable accommodations to enable individuals with disabilities to perform these functions/ responsibilities. We will train the right candidate that has a strong mechanical aptitude.

• Essential Functions
• Travel in the local area is required.
• Troubleshoot, diagnose, and repair automatic pool cover systems, performing the appropriate service operations indicated on the service requests.
• Participate in daily service team meetings.
• Prepare for service jobs by gathering necessary tools and equipment and the relevant paperwork.
• Verify essential jobsite measurements.
• Provide professional, courteous customer service.
• Make recommendations to the client for system upgrades, replacement covers, or other needed repairs to ensure safety and optimum system performance.
• Complete service paperwork carefully, documenting all work completed and parts/components used.
• If follow-up is required, communicate and document the work performed and additional service needed.
• Assist in training and supervising field service assistants.

Qualifications

SECONDARY FUNCTIONS

• Ensure the company vehicle is stocked with required parts.
• Ensure regular preventative maintenance is performed on the company vehicle and notify the Service Manager of any problems.
• Maintain the cleanliness of service vehicles.
• Maintain the cleanliness of the service area.
• Perform duties in off-season as requested.
• Prepare weekly expense reports.
• Perform other duties as assigned.

PHYSICAL DEMANDS

The physical demands described here are representative of those that an individual must meet in order to successfully perform the essential functions of this job. The company will make reasonable accommodations to enable individuals with disabilities to perform the essential functions.

• Ability to stand, sit, kneel, crawl, and move often throughout the workday.
• Ability to drive.
• Ability to see, distinguish color, and read reports, orders, and other documentation.
• Ability to hear; an ability to use fingers to operate tools, move equipment, take measurements, and write.
• Ability to lift up to 100 pounds and push or pull up to 150 pounds.
• This position requires regular exposure to an outdoor environment, noise, hot and cold temperatures, dirt/dust, moving parts, fumes/odors, and heavy machinery and equipment.