20 CLIENT SERVICE MANAGER Jobs in Halethorpe, MD
Compass Group USA is Hiring a CLIENT SERVICE MANAGER Near Halethorpe, MD
- We are hiring immediately for a Client Service Manager position.
- This role will require travel to account locations. Candidate should reside in CT., NY., or Boston areas. Note: online applications accepted only.
- Schedule: Monday - Friday based on business needs.
- $65000 - $75000 / year
- Company Car and gas card
- Field incentive bonus eligible
The Client Services Manager has direct customer service contact with our clients in support of our vending programs by analyzing business performance and developing and executing new programs. This position assists in operational set-up, expediting day-to-day service problems, preparing Executive Summaries, proformas and conducting financial analyses and making recommendations to improve profitability. The goal is to provide outstanding service to our customers that builds and sustains long-term relationships and results in high customer satisfaction and contract renewals and extensions.
Position is generally Monday through Friday but during busy periods, weekend work may be necessary. Suggested workday is a 7AM to 4PM day although this schedule may be adjusted due to business needs. This is a field-based position with daily client/site visits. On occasion there could be a need to travel and stay overnight based on the business needs.
About Canteen:
Canteen brings break time to everyone. We combine food, service, and experience backed by industry-leading technology to help companies create a better workplace and connect their employees. Canteen’s solutions include markets, office coffee and snacks, unattended retail, and culinary.
Our people are at the heart of everything we do. Their dedication, collaboration, and passion fuel our growth. Interested in joining our team? You bring the enthusiasm, customer service, and commitment; we’ll supply the opportunity and innovation. Together, we’ll continue to transform our industry.
Come for the job, stay for the career. We are Canteen.
Job Summary
- Assist and or support operations Reporting.
- Inspect reports and summaries to look for possible gaps as defined by the business.
- Performs an ongoing analysis of the portfolio of business managed by analyzing vendor, client and Canteen financial performance.
- Makes recommendations and presents information to client contacts, to include executive level teams.
- Assure accurate financial expectations for renewals/bids in working with Canteen Sales team.
- Schedule and facilitate meetings with internal resources to address issues.
- Build, maintain and sustain relationships with clients.
- Have quarterly meetings and business reviews with all top accounts.
- Serve as communication point for Canteen One and Division to ensure all relevant information is getting distributed throughout organization.
- Perform regular audits based on Company and Division standards and expectations.
Qualifications
- Bachelor’s degree with a minimum of three years of service business/account management experience required, or a high school diploma with two years post-secondary education with an equivalent of five years of service business experience with three years in account management.
- Proven financial analysis skill set.
- Excellent interpersonal communication and negotiation skills coupled with a strong customer service orientation required.
- Demonstrated ability to use both analytical and intuitive judgment and sound decision making in interpreting, developing and applying new methods and policies that affect the business.
- Proven ability to work independently and to grow and maintain long-term positive internal and external work relationships.
- Demonstrated ability to prepare, analyze and present business reviews to Client contacts that explain our programs in detail and make recommendations for additional growth opportunities.
- Timeliness and accuracy coupled with the demonstrated ability to prioritize and organize business requirements.
- Ability to learn and utilize software programs. Intermediate proficiency in Microsoft Office (Word, Outlook, Excel and PowerPoint).
Associates at Canteen are offered many fantastic benefits.
Full-time and part-time positions offer the following benefits to associates: Retirement Plan, Associate Shopping Program, Health and Wellness Programs, Discount Marketplace, Identity Theft Protection, Pet Insurance, Voluntary Benefits, including Critical Illness Insurance, Accident Insurance, Hospital Indemnity Insurance, Legal Services, and Choice Auto and Home Program
Full-time positions also offer the following benefits to associates: Medical, Dental, Vision, Life Insurance/AD, Disability Insurance, Commuter Benefits, Employee Assistance Program, Flexible Spending Accounts (FSAs)
About Compass Group: Achieving leadership in the foodservice industry
Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.
Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act.
Applications are accepted on an ongoing basis.
Canteen maintains a drug-free workplace.
Req ID:1288631
Canteen
Job Summary
Full Time
Restaurants & Catering Services
$90k-117k (estimate)
03/29/2024
05/28/2024
compassgroup-nad.com
SAINT LOUIS, MO
25 - 50
2001
BRIDGET JORDAN
<$5M
Restaurants & Catering Services
Related Companies
The job skills required for CLIENT SERVICE MANAGER include Customer Service, Leadership, Initiative, Client Service, Customer Satisfaction, Account Management, etc. Having related job skills and expertise will give you an advantage when applying to be a CLIENT SERVICE MANAGER. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by CLIENT SERVICE MANAGER. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for CLIENT SERVICE MANAGER positions, which can be used as a reference in future career path planning. As a CLIENT SERVICE MANAGER, it can be promoted into senior positions as a Customer Service Senior Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary CLIENT SERVICE MANAGER. You can explore the career advancement for a CLIENT SERVICE MANAGER below and select your interested title to get hiring information.
If you are interested in becoming a Client Service Manager, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Client Service Manager for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Client Service Manager job description and responsibilities
Client services managers supervise a team of customer service associates to ensure that they provide an exceptional client experience to their customers.
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Client services managers are generally responsible for overseeing the activities of client service staff to ensure the needs of customers are met and their problems resolved.
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Client service managers oversee the hiring, orienting, and training of staff for the department.
03/15/2022: Chicago, IL
Their work description also entails supervising and directing the activities of client service employees to ensure they comply with acceptable standards and achieve set objectives.
03/18/2022: Monterey, CA
An client service manager's responsibilities revolve around securing and reaching sales targets, creating business plans, developing strategies, and building positive relationships with clients.
01/19/2022: Pascagoula, MS
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Client Service Manager jobs
The broader and deeper a person's qualifications, the better they are able to develop solutions to complex customer service-related problems.
03/17/2022: Trenton, NJ
Candidates should first apply for an entry-level job that requires customer service, such as working at a retail store or being employed at a call center.
01/21/2022: Washington, DC
Build a strong commitment and resolve to deliver exceptional customer service.
02/15/2022: Grand Forks, ND
Candidates should ensure their resume has all related education, experiences and skills necessary to the client services manager position they are applying for.
02/02/2022: Bangor, ME
Many times skills can be taught, but people must come to the table with certain traits, or no matter how skillful they are, they may still not be effective at delivering an amazing customer service experience.
01/28/2022: Fresno, CA
Step 3: View the best colleges and universities for Client Service Manager.
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