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Creative Content Manager

Charlotte, NC | Full Time

Job Description

Compass Digital



Compass Digital Labs is the innovation company within Compass Group, creating cutting-edge digital retail experiences for universities, hospitals, corporate offices, sports and entertainment venues, and beyond. Healthcare Digital Labs is a division of Compass Digital Labs that focuses on the future of healthcare technology and innovation, working directly with associates and customers to accelerate technology innovation and digital transformation within Compass Group’s healthcare sectors.
We are a diverse team of inventive problem solvers focused on creating new solutions rooted in the user’s actual needs. We design products and services to create experiences that improve the lives of our users. We believe in the power of ‘What If?’ and combining creative people with different talents to make a dent in the world. Solving complex problems is not work, it’s fun and we are all here to dream up the most engaging solutions in the world, with the smartest people we know. 
Compass Group is the leading foodservice management and support services company with $17 billion in revenue in 2017. In 2020 and 2021, Compass Group was named one of Forbes’ Best Employers for Diversity, Best Employers for Women, and was named one of the World’s Most Admired Companies by Fortune as well as being ranked #1 by Food Management’s Top 50 in 2020.


Job Summary


The Creative Content Manager will be a key player in driving the development and implementation of our digital learning programs for Compass Associates. This role will research, write, assist in creation, and manage engaging training programs for our associates for Compass Digital products which include mobile ordering apps, kiosks, POS, credit card readers and more.  The Creative Content Manager will also play a key role in writing and managing communications for the Digital Learning team.


A successful Creative Content Manager will be able to collaborate with and lead team members at all levels, showcase a high degree of self-direction to achieve results, embrace change, and remain adaptable.


The successful candidate will have exceptional creative writing skills as well as exceptional leadership and management skills.  This includes regular meetings with direct reports and the global team /business stakeholders. Additionally, the candidate will be expected to drive content training programs from conception to delivery working in collaboration with stakeholders. This role requires an individual with excellent analytical abilities and project management skills. The candidate must be a self-starter, with strong attention to detail, capable of diving deep, and able to work in a fast-paced and dynamic environment. Great interpersonal skills, strong verbal and written communication, time management, ability to multi-task efficiently, and openness to change are required. Demonstrated affinity for technology and a background in technical writing, editing, and information design would be a plus. A passion for communicating effectively, leading cross-team projects and delivering solutions are essential to the role.


Job Responsibilities


  • Evaluate and determine methods of learning
  • Writing scripts, course outlines and follow through on training projects from conception to delivery of programs
  • Gather content and work with key stakeholders to successfully develop engaging curriculums
  • Collaboration with internal teams
  • Manage digital training team to hit aggressive deadlines while maintaining quality control
  • Review, proofread all work, and provide creative direction to get to the finish line
  • Design and control library structure/contents
  • Collaborate with participating Agencies/partners to support their training efforts to include videos, LMS course creation, manuals and guides
  • Support internal team communication strategies
  • Ensure instructional design and direct reports meet all target dates and exceed course requirements
  • Evaluate and measure program success and apply learnings to programs
  • Write team communications and manage the deployment process
  • Track and measure communications effectiveness




  • 7-8 years in technical/content/business writing and editing
  • 7-8 years of experience with project management
  • Leadership/project management skills, with the ability to lead cross-functional discussions and to effectively scope and deliver projects under tight deadlines.
  • Demonstrated ability to use hard data and metrics to back up assumptions and evaluate outcomes.
  • Passionate about data, discovering new trends, and driving actions through insights.
  • Keys to success in this role include program leadership experience. Preference is for candidates with exceptional analytical skills, project management and interpersonal skills, and an intense audience focus.
  • Strong PowerPoint skills - highly efficient
  • Bachelor's degree in Marketing, Communications, Learning & Development, or related field



Apply to Compass Group today!

Click here to Learn More about the Compass Story


Compass Group is an equal opportunity employer.  At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. *Los Angeles applicants: Compass Group will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Initiative for Hiring (Ban the Box ordinance)


Associates at Corporate are offered many fantastic benefits.

  • Medical
  • Dental
  • Vision
  • Life Insurance/ AD
  • Disability Insurance
  • Retirement Plan
  • Paid Time Off
  • Holiday Time Off (varies by site/state)
  • Associate Shopping Program
  • Health and Wellness Programs
  • Discount Marketplace
  • Identity Theft Protection
  • Pet Insurance
  • Commuter Benefits
  • Employee Assistance Program
  • Flexible Spending Accounts (FSAs)

Req ID:  1088801

Compass Digital 

Joel Riet