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Product Manager - Content
$108k-135k (estimate)
Full Time | Business Services
2 Months Ago
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JLL is Hiring a Product Manager - Content Near Charlotte, NC
What this job involves
The Product Content Manager will work on the EDP Product Team and is responsible for technical writing of how to guides, creating content instructions for the use of platform tools, and enabling user onboarding to the data platform and common frameworks. The Product Content Manager will also maintain EDP's product marketing materials helping to educate our target market on the capabilities of the platform and providing guidance on how to get starting using EDP. This role will also create visual content so that application, development teams, Data Analysts and Data Scientists can quickly onboard to EDP and create business value using the platform.
This role will take ownership of the technical and product documentation related to exciting technologies such as low/no code analytics, Databricks, Unity Catalog, Gen AI and MLOps.
The product content manager will save cost by enabling self-service adoption of users to onboard and leverage platform capabilities with minimum help from the technical team. This role is critical for the platform to implement a federated data approach for application and development.
This role will report to the Senior Director of Product for the EDP Platform and will work within the Work Dynamics organization of JLL Technologies. This is a US based remote position that involves coordination with colleagues across the globe.
Responsibilities
Create and maintain documentation, including user manuals, guides, instruction manuals, and online help systems
Conduct research and gather information by interviewing subject matter experts, reviewing technical specifications, and referencing relevant sources
Simplify complex technical concepts, jargon, and terminology into clear and concise language for target audiences
Collaborate with subject matter experts, designers, and developers to obtain necessary information and ensure documentation aligns with the product's user interface or feature set
Conduct usability tests to verify that the documentation meets users' needs and is easy to navigate
Adhere to style guides and formatting conventions specific to the company
Keep documentation updated with the latest product features and updates
Provide documentation to assure compliance with Data Governance Policies and Standards
Provide support to users by answering questions, addressing concerns, and offering clarifications
Conduct training sessions or create tutorial videos to help users better understand the product or process
Guide the development of customer references, testimonials and case studies
Coordinate deadlines with release planning to ensure maximum value of product and feature launches
Sound like you? To apply you need to have:
BS/BA Required. Masters or MBA degree preferred
Proven experience as a technical writer, product marketing manager or similar role
Proficiency in using documentation tools and software
Proficiency in Agile Scrum, Jira, ADO and/or GitHub preferred
Knowledge of Microsoft Azure, Data Lake, Data Ingestion and/or ETL processes desirable
Knowledge of the CRE (Corporate Real Estate) domain desirable
Experience working in a B2B Services company provider is preferred
Strong writing and editing skills with attention to detail
Ability to understand complex technical concepts and translate them into user-friendly language
Excellent communication and collaboration skills
Must be a team player and able to work collaboratively with others
JLL Is an Equal Opportunity Employer JLL is committed to developing and maintaining a diverse workforce. JLL strongly believes in equal opportunity extended to all individuals in all aspects of the employment relationship, including recruitment, hiring, training, promotion, transfer, discipline, layoff, recall and termination without regard to race, color, religion, belief, creed, age, sex, pregnancy or maternity (including childbirth and related conditions), family responsibility (e.g. child care, elder care), nationality, ethnic or national origin or ancestry, citizenship, marital status, civil partner status, sexual orientation, gender identity or expression, transgender status, veteran’s status, genetic information, trade union membership, social position, political view or status as a qualified individual with a disability, protected leave status or any other protected characteristic in accordance with applicable law. The company also endeavors to make reasonable accommodations for known physical or mental limitations of otherwise qualified employees and applicants with disabilities unless the accommodations would impose an undue hardship on the operation of our business and ensures that employment decisions are based only on valid job requirements.
The Product Content Manager will work on the EDP Product Team and is responsible for technical writing of how to guides, creating content instructions for the use of platform tools, and enabling user onboarding to the data platform and common frameworks. The Product Content Manager will also maintain EDP's product marketing materials helping to educate our target market on the capabilities of the platform and providing guidance on how to get starting using EDP. This role will also create visual content so that application, development teams, Data Analysts and Data Scientists can quickly onboard to EDP and create business value using the platform.
This role will take ownership of the technical and product documentation related to exciting technologies such as low/no code analytics, Databricks, Unity Catalog, Gen AI and MLOps.
The product content manager will save cost by enabling self-service adoption of users to onboard and leverage platform capabilities with minimum help from the technical team. This role is critical for the platform to implement a federated data approach for application and development.
This role will report to the Senior Director of Product for the EDP Platform and will work within the Work Dynamics organization of JLL Technologies. This is a US based remote position that involves coordination with colleagues across the globe.
Responsibilities
Create and maintain documentation, including user manuals, guides, instruction manuals, and online help systems
Conduct research and gather information by interviewing subject matter experts, reviewing technical specifications, and referencing relevant sources
Simplify complex technical concepts, jargon, and terminology into clear and concise language for target audiences
Collaborate with subject matter experts, designers, and developers to obtain necessary information and ensure documentation aligns with the product's user interface or feature set
Conduct usability tests to verify that the documentation meets users' needs and is easy to navigate
Adhere to style guides and formatting conventions specific to the company
Keep documentation updated with the latest product features and updates
Provide documentation to assure compliance with Data Governance Policies and Standards
Provide support to users by answering questions, addressing concerns, and offering clarifications
Conduct training sessions or create tutorial videos to help users better understand the product or process
Guide the development of customer references, testimonials and case studies
Coordinate deadlines with release planning to ensure maximum value of product and feature launches
Sound like you? To apply you need to have:
BS/BA Required. Masters or MBA degree preferred
Proven experience as a technical writer, product marketing manager or similar role
Proficiency in using documentation tools and software
Proficiency in Agile Scrum, Jira, ADO and/or GitHub preferred
Knowledge of Microsoft Azure, Data Lake, Data Ingestion and/or ETL processes desirable
Knowledge of the CRE (Corporate Real Estate) domain desirable
Experience working in a B2B Services company provider is preferred
Strong writing and editing skills with attention to detail
Ability to understand complex technical concepts and translate them into user-friendly language
Excellent communication and collaboration skills
Must be a team player and able to work collaboratively with others
JLL Is an Equal Opportunity Employer JLL is committed to developing and maintaining a diverse workforce. JLL strongly believes in equal opportunity extended to all individuals in all aspects of the employment relationship, including recruitment, hiring, training, promotion, transfer, discipline, layoff, recall and termination without regard to race, color, religion, belief, creed, age, sex, pregnancy or maternity (including childbirth and related conditions), family responsibility (e.g. child care, elder care), nationality, ethnic or national origin or ancestry, citizenship, marital status, civil partner status, sexual orientation, gender identity or expression, transgender status, veteran’s status, genetic information, trade union membership, social position, political view or status as a qualified individual with a disability, protected leave status or any other protected characteristic in accordance with applicable law. The company also endeavors to make reasonable accommodations for known physical or mental limitations of otherwise qualified employees and applicants with disabilities unless the accommodations would impose an undue hardship on the operation of our business and ensures that employment decisions are based only on valid job requirements.
Job Summary
JOB TYPE
Full Time
INDUSTRY
Business Services
SALARY
$108k-135k (estimate)
POST DATE
03/17/2024
EXPIRATION DATE
04/26/2024
WEBSITE
us.jll.com
HEADQUARTERS
SAINT LOUIS, MO
SIZE
>50,000
FOUNDED
1997
CEO
JAMIE L LIPPERT
REVENUE
$10B - $50B
INDUSTRY
Business Services
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