Summary

Front desk associates perform clerical duties using specific knowledge of medical terminology and clinical procedures. This role provides customer service to all patients and visitors entering the medical center.

Duties and Responsibilities

1. Courteously answers telephones and directs calls to appropriate staff.

2. Greets visitors, ascertains purpose of visit, and directs them to appropriate staff.

3. Checks in and out patients in a timely, accurate, and professional manner.

4. Records demographics in Electronic Health Record (EHR) system.

5. Verifies patients’ insurance information, addresses and telephone numbers to ensure proper billing and accuracy.

6. Confirms patients’ appointments.

7. Collects co-payments from patients.

8. Provides excellent customer service for patients and visitors.

9. Types, records, reports, and correspondences. May use Windows XP for these tasks.

10. Receives and routes messages and documents.

11. Schedules follow-up physician appointments.

12. Assists other staff members when needed.

13. Ensures effective patient flow to reduce patient wait time.

14. Ensure that all HIPAA/ OSHA standards are in compliance.

15. Performs other duties as assigned.

Qualifications

Education/Experience:

1. Must have High school diploma or equivalent.

2. Prior experience in a clinical setting or clerical position.

3. MS Office programs experience.

Job Type: Full-time

Pay: $16.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Application Question(s):

• What is your desired salary?

Language:

• Spanish (Required)
• English (Required)

Ability to Relocate:

• Miami, FL 33177: Relocate before starting work (Required)

Work Location: In person