19 Fraud Analyst II Jobs in Jacksonville, FL
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COMMUNITY FIRST CREDIT UNION OF FLORIDA is Hiring a Fraud Analyst II Near Jacksonville, FL
This position serves as the operational SME for fraud investigations. The incumbent is responsible for the monitoring and timely resolution of all fraud cases produced by various fraud monitoring software systems to include ACH, wires, checks, online banking activity and identity theft. Performs account research and help desk tickets to ensure requests for support by front end employees are satisfied in a timely manner to service our member base. Must maintain awareness for emerging transaction patterns of loss which may require action by our vendors to take preventative measures to mitigate risk exposure and help to deter future loss. Must be capable of following limited, conceptual instruction and work independently or in a team to reach goal, as well as be dependable, organized, and comfortable with strict deadlines.
Major Duties and Responsibilities
Process alerts for card fraud and Zelle in the multiple systems to identify instances of fraudulent behavior. Provide reimbursement in accordance with Reg E and exemptions as necessary to provide for the member experience. Identify patterns of activity that could necessitate new rules to mitigate risk exposure with card and Zelle transactions.
Monitor for Card and ACH fraud through various reports and software systems. Assist with projects that refine our monitoring process for process improvements. Includes a requirement for independent review and disposition of alerts in the artificial intelligence software system for alerts and case management. Utilize reports to balance general ledger to ensure credits and recoveries balance each month.
Investigate instances of complex transfers and layering of funds to determine an individual’s status as suspect or victim. Assist in the education of victims to avoid scam related scenarios.
Process additional reports and additional external reports on a monthly basis to be presented to multiple committees.
Assists with support of fraud team through addressing emails and phone calls pertaining to various investigations.
Knowledge and Skills
ExperienceA minimum of three years of similar or related experience at a financial institution, preferably in a credit union environment with back office fraud investigations with digital transactions.
Education/Certifications/LicensesA two-year college degree
Interpersonal SkillsA significant level of trust, credibility and diplomacy is required. In-depth dialogue, conversations and explanations with customers, direct and indirect reports and outside vendors can be of a sensitive and/or highly confidential nature. Communications may involve motivating, influencing, educating and/or advising others on matters of significance. Typically includes subject matter experts as well as first level to middle managers.
Other SkillsAble to use database, spreadsheet and word processing software suites to record and maintain records, with customer contact as necessary via form correspondence. Able to learn and retain knowledge of local, state and federal laws and regulations concerning civil and criminal remedies for fraudulent check and ACH activities.
ADA Requirements
Physical RequirementsIs able to bend, sit, and stand in order to perform primarily sedentary work with limited physical exertion and occasional lifting of up to 10 lbs. Must be capable of climbing / descending stairs in an emergency situation. Must be able to operate routine office equipment including computer terminals and keyboards, telephones, copiers, facsimiles, and calculators. Must be able to routinely perform work on computer for an average of 6-8 hours per day, when necessary. Must be able to work extended hours or travel off site whenever required or requested by management. Must be capable of regular, reliable and timely attendance.
Working ConditionsMust be able to routinely perform work indoors in climate-controlled shared work area with minimal noise.
Mental and/or Emotional RequirementsMust be able to perform job functions independently or with limited supervision and work effectively either on own or as part of a team. Must be able to read and carry out various written instructions and follow oral instructions. Must be able to complete basic mathematical calculations, spell accurately, and understand computer basics. Must be able to speak clearly and deliver information in a logical and understandable sequence. Must be capable of dealing calmly and professionally with numerous different personalities from diverse cultures at various levels within and outside of the organization and demonstrate highest levels of customer service and discretion when dealing with the public. Must be able to perform responsibilities with composure under the stress of deadlines / requirements for extreme accuracy and quality and/or fast pace. Must be able to effectively handle multiple, simultaneous, and changing priorities. Must be capable of exercising highest level of discretion on both internal and external confidential matters.
Community First Credit Union is an Equal Opportunity Employer
Job Summary
Full Time
Logistics Services
$58k-83k (estimate)
08/19/2023
05/09/2024
edco.org
Jacksonville, FL
<25
Logistics Services
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