Clinical Quality Improvement Manager

Community Counseling and Mediation (CCM) works to improve the lives of at-risk adults, children and families through innovative behavioral health, supportive housing, education, and youth services.

Our expanding network of licensed outpatient mental health, award-winning housing facilities, HIV and hepatitis prevention and care coordination, and after-school and child-welfare programs, utilize evidence-based, culturally competent practices to achieve positive outcomes and keep families together.

CCM is currently operating five outpatient Article 31 licensed mental health clinics and opening a 6th to serve children and adolescents. We are staffed by 150 licensed clinicians, including psychiatrists, nurse practitioners in psychiatry, licensed clinical social workers, and licensed mental health clinicians. Our clinical services include individual, group and family counseling, psychological, psychiatric and psychosocial assessments and diagnosis, psychopharmacology, and HIV/AID services.

The Clinical Quality Improvement Manager serves a key role in assisting program management in ensuring that clinic-based programs meet regulatory, contractual, and agency requirements. The Clinical Quality Improvement Manager will develop quality assurance protocols, schedule and implement clinic chart reviews, and communicate findings with senior management ensuring that deficiencies are addressed. The Clinical Quality Improvement Manager will ensure the provision of clinical services is consistent with the standards of care and evidence-informed practices, leading and supporting clinical quality improvement activities and clinical outcomes, and assisting in the implementation of clinical initiatives and standardized practices. The Clinical Quality Improvement Manager will work in partnership with the program leadership within the Mental Health Services division to support clinic-based programs to attain clinical benchmarks and to implement standardized practices. The Clinical Quality Improvement Manager will need to have knowledge of the standards set forth by the New York State Office of Mental Health (OMH), Department of Health and Mental Health (DOHMH), Office of the Medicaid Inspector General (OMIG), Health Insurance Portability and Accountability Act (HIPAA), New York State Justice Center for the Protection of People with Special Needs, Health Homes, and Managed Care Organizations. Knowledge is also required of evidence-based assessment and treatment for individuals with serious mental illness, co-occurring substance use disorders, co-morbid medical conditions, trauma, and criminal justice involvement. The Clinical Quality Improvement Manager will also work on development and implementation of new initiatives for the Division.

Responsibilities
* Monitors individual clinician and clinic productivity on weekly basis and provides regular reports to management as requested
* Works with Medical providers to promote Medication-Assisted Treatment, Mental Health, and other clinic services as clinically indicated
* Responsible for ensuring services are billed accurately and meet the regulatory requirement of OASAS and OMIG regulations
* Ensuring clinical standards and procedures are in place to maximize access to care and ensure quality services are provided to improve outcomes.
* Managing crises and ensuring all policies and protocols are followed to manage clinical risk.
* Conducting community outreach and maintain relationships with external stakeholders
* Implements continuous quality improvement initiatives and ensures the program utilizes established, effective interventions to achieve defined, meaningful clinical outcomes
* Reviews and evaluates comprehensive assessments, progress notes, treatment plan reviews for quality assurance.
* Ensures that problematic systems are in place to meet all client safety and service needs and physical facility meets appropriate safety and aesthetic standards and external policies, procedures, and regulations
* Work with program directors and agency medical director to coordinate the assessment and management high risk clients. Assist with incident tracking and reporting in the NIMR’s database and internal incidents.
* Assist in the management of database systems, including the electronic health record; promote agency compliance with all confidentiality/privacy laws
* Conduct staff surveys, medical record reviews, and literature review to assess staff development and competency training needs
* Conduct program evaluation activities and lead quality improvement initiatives. Other duties as needed

Qualifications
* Master’s degree in social services related field.
* NYS Licensed Clinical Social Worker (LCSW)
* At least one year of direct care experience in behavioral health
* Three years prior experience managing and/or supporting quality assurance functions in a health, behavioral health, or social services setting required
* Good analytical and innovative problem-solving abilities, written and communication skills, and effective interpersonal skills
* Proficiency with statistical software, electronic health records, and Microsoft Office
* Experience supporting programs using Quic Docs electronic health record preferred
* Prior experience implementing incident review processes required
* Knowledge of NYSOMH and OASAS regulations/requirements preferred
* Ability to effectively communicate with a diverse team across all levels of the organization
* Excellent oral and written communication skills, with strong attention to detail
* Must possess skills and working knowledge of Microsoft Office including Word, Excel and PowerPoint

* Must be fully COVID-19 vaccinated with a booster.

How to Apply:

Apply on Indeed and submit a resume and cover letter (A cover letter is a must for further consideration.)

Community Counseling and Mediation prizes diversity and does not discriminate with regard to age, gender, gender identity, race, ethnicity, religion or sexual orientation. Community Counseling and Mediation operates in accordance with all equal employment opportunity laws.

Job Type: Full-time

Pay: From $71,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Family leave
• Health insurance
• Paid time off
• Parental leave
• Vision insurance

Schedule:

• Monday to Friday

Application Question(s):

• Are you COVID-19 vaccinated with a booster?

Ability to Relocate:

• New York, NY 10018: Relocate before starting work (Required)

Work Location: In person