4Cs Now Hiring: Assistant Client Services Director
Full Time Position, Exempt

Pay Range: $74,256 – 78,624

Position is located in Santa Rosa

Office Hours: Monday-Friday 8:30am - 5:00pm

Are you inspired by the mission of 4Cs?

Do you want to make a powerful difference in the community?

The Community Child Care Council is looking for an Assistant Client Services

Director with a general working knowledge of all programs within the ECES

Department to join the 4Cs team. The Assistant Client Services Director will assist

the Client Services Director (CSD) with the daily operations and program needs of

the ECES Client Services Department with a specific focus on Alternative Payment

program services. The ideal candidate will oversee assigned projects and

administrative duties associated with case management including staff training,

supervision, systems maintenance and development, implementation, planning,

reporting and local and statewide representation.

PRIMARY DUTIES & RESPONSIBILITIES:

• Assist the Client Services Director (CSD) to maintain and monitor training,

systems development, implementation, planning, evaluation, Parent and

Provider Handbooks and the “Training Guide” Case Manager toolkit.

(Computer programs as well as department paperwork).

• In partnership with the CSD, ensure compliance with all funders, licensing

and audit/review regulations, guidelines, and reporting requirements.

(Contract Monitoring Review, Reporting etc.)

• Assist CSD in the development of procedures which implement approved

agency policies.

• In partnership with the CSD ensure appropriate staff training, development,

and supervision is identified and provided, including the preparation,

implementation, and evaluation of annual department and individual goals

and objectives.

• Lead assigned work project focus area in all stages from idea generation,

training, implementation and through completion. Including developing

needed trainings, procedures, communication, tracking, reporting, and

reflection to refine future team projects.

• Assist in the development and implementation of the “Quality Review”

process for data accuracy and entry in the database NoHo.

• Manage assigned projects in coordination with CSD (Outreach, Quality

Assurance, etc.).

• In the absence of CSD, act on behalf of the Department Director.

• Work with fiscal team colleagues to ensure payments are made timely and

accurately.

• Support the ECES Officer of the Day in case of multiple client needs, absence,

or emergency.

• Act as Case Manager for assigned caseload, including any 4Cs office or center

staff receiving child care subsidies from the agency and/or confidential cases.

• Create and maintain collaborative, professional working relationships with all

Case Management staff.

• In collaboration with ECES Management plan and implement annual staff

retreat.

• Serve as a member of the agency Management Team.

• Represent 4Cs at community outreach events, act as liaison to local and

statewide community groups and agencies and serve as a resource to staff

and the community.

• Available to work some evening and weekend hours as needed.

• Provide excellent customer service, including but not limited to, having a

friendly and approachable tone of voice and body language, returning phone

calls within twenty-four hours of receipt of call and maintaining positive

interactions with others.

• Serve on a minimum of one agency or department committee.

• Represent 4Cs at community outreach events for a minimum of eight hours

per year.

• Assist supervisor and other team members with department duties as

assigned.

• Lead/organize, attend, and participate in department staff meetings, monthly

all office staff meetings, and department retreats and community meetings

as requested.

SUPERVISORY RESPONSIBILITIES:

• Assigned ECES Case Management Team Staff

SKILLS AND QUALIFICATIONS:

• Strong knowledge of database programs and architecture.

• Strong organizational skills and ability to multi-task

• Demonstrated knowledge of current trends in child care and child

development.

• Project management and leadership experience with ability to train, coach

and motivate staff.

• Demonstrated knowledge of Microsoft Office programs and email and

internet protocols.

• Demonstrated effective oral and written communication skills in English.

• Excellent customer service skills and customer service experience.

• Ability to work well with people from various social, cultural, economic and

educational backgrounds.

• Effective oral and written communication skills with persons from various

social, cultural, economic, and educational backgrounds.

• Bilingual (desired)

• Valid California driver’s license and insured automobile.

EDUCATION AND EXPERIENCE:

• A Bachelor’s degree and, a minimum of 3 years’ experience in social service

or child care agency, experience with Case Management preferred.

• Minimum three years of progressively more responsible job experience

working in teams, with a minimum one year of supervisory or leadership

experience.

WORK ENVIRONMENT:

• Office

PHYSICAL REQUIREMENTS:

• Health clearance by physician; ability to fulfill physical requirements of the

job including lifting 15-50 pounds, range of movement including squatting,

bending, reaching, standing, and sitting.

TRAVEL:

• Occasionally, 10% for training or staff meetings.

BENEFITS & PERKS:

• Generous vacation and sick time - 12 days (2 weeks) of vacation time and 12

days of sick time annually

• 14 Paid Holidays beginning in 2023

• Flexibility in work schedule

• 4Cs contributes $650 per month towards your health benefits package.

• Comprehensive health benefit package, including Medical, HSA, Dental,

Vision, Employee Assistance Program, Voluntary Life/AD&D, and Long-Term

Disability.

• 403B Retirement Plan

• Professional Development support

• Employee Resource Groups, including Wellness, DEI, Celebration and

Recognition

Internal candidates: Please submit current Resume and Internal application

to: employment@sonoma4cs.org

External candidates: Please submit Cover Letter and Resumes to:

employment@sonoma4cs.org

4Cs is a proud equal opportunity employer. We value and embrace diversity for the benefit of our

employees, our consumers, our products, our community and the planet. We are committed to building an

inclusive workplace for everyone. We do not discriminate on the basis of race, color, ancestry, age, religion,

marital status, disability, medical condition, pregnancy, genetic information, gender, sexual orientation,

gender identity or expression, veteran status, or any other status protected under federal, state, or local

law. All employment is decided on the basis of qualifications, merit, and business need.