POSITION SUMMARY: The consumer support specialist will reach out to previous callers to the crisis service and request their feedback by asking several questions on a survey. At the end of the fiscal year, the specialist will compile the information from the surveys.

Accountable and responsible for the following results:

• Conduct consumer satisfaction surveys via telephone.
• Attend 2 crisis service staff meetings per year.
• Assist with the preparation of SCCS materials.
• Attend other SCCS leadership meetings to provide PIR feedback and inform the policy making process.
• May perform other assignments and duties as assigned.
• May be required to use own vehicle on company business

CommuniCare

Our mission is to build comprehensive coordinated and efficient integrated health care services across our sponsoring agencies and communities.

Who We Are

CommuniCare develop partnerships to benefit sponsoring agencies and the community; increase geographic reach of clients served through collaborative efforts with partner organizations; assist partner agencies to grow their viability in an increasingly competitive marketplace; provide range of administrative and programmatic services to not for profit and healthcare organizations

Why CommuniCare?

Our culture and benefits are designed to promote your well-being and help you achieve a healthy work-life balance.

Benefits to full-time (30 hours per week) employees:

• Paid Time Off (vacation, sick, personal and 9 paid holidays)
• Health & Dental insurance
• Dependent care accounts
• Medical flexible spending accounts
• Paid family leave
• LTD & Disability coverage
• Life & AD&D
• Supplemental insurance including STD, Cancer, Accident and Critical Illness
• Employee Assistance Program
• 403(b) retirement plans with 3% employer match
• Career advancement opportunities
• Employee referral program
• Staff events and activities

MINIMUM QUALIFICATIONS

• High school diploma or GED. Strong organizational skills, personal experience as a person in recovery in the mental health system and a good understanding of the needs of those in recovery. Experience in office setting.
• Must have and maintain a valid driver’s license. Must maintain an acceptable driving record and be insurable at a reasonable rate under the Organization’s auto insurance plan.