General Summary: Provide general office administration and support to assist with office operations, accounting processes as well as sales & marketing.

Essential Duties and Responsibilities – Marketing Coordination:

• Manage social media accounts
• Develop and execute email campaigns via HubSpot
• Ensure proper lead tracking and accurate contact lists in HubSpot
• Assist with event coordination and support

Essential Duties and Responsibilities – Office Management:

• Support and coordination of general office needs, office & kitchen supplies, and client visits
• Answer general company phone calls
• Coordinate building management and repairs
• Coordinate employee travel arrangements
• Act as the morale committee chair and ensure the execution of monthly team-building events
• Organize birthday and anniversary cards for the staff
• Create new employee welcome packets

Essential Duties and Responsibilities – Sales & Accounting Support:

• Receive incoming and ship outgoing products via accounting and vendor processes
• Create purchase orders
• Receive incoming and ship outgoing products via accounting and procurement processes
• Assist Accounting with:
  • Establishing customer agreements and information that corresponds to service and/or project contracts.
  • Investigating and resolving customer inquiries with billing and invoicing as well as delayed payments and other irregularities

Required Knowledge, Skills, and/or Abilities:

• Proficient with general office applications
• Ability to become proficient in CommTech’s core business applications, specifically ConnectWise CRM
• Proficient with social media applications like Facebook, LinkedIn, and Twitter
• Accuracy and attention to detail
• Strong organizational, presentation, and customer service skills
• Skill in preparing written communications and materials
• Experience working with HubSpot is a plus
• Ability to develop an understanding of CommTech services and product offerings, customer requirements, and IT market dynamic