Would you like to advance your professional career while providing vital employment services to the residents of your community? The Department of Labor & Industry is seeking an enthusiastic Business Services Representative (BSR) to increase employment opportunities and retention of Office of Vocational Rehabilitation (OVR) customers by promoting OVR services to businesses, stakeholders, and potential customers. As a forward-facing role, the BSR serves as the Single Point of Contact (SPOC) for local employer partners, while helping the Vocational Rehabilitation Counselor (VRC) connect OVR customers to available jobs. Take pride in the work you do and apply with us today!

As a Business Services Representative, you will function as a liaison between the employer, providers, and district office staff in support of established district office programs and customer placement opportunities. Excellent interpersonal skills are essential to maintain employer relationships established by VRCs and other VR staff (including managers and central office personnel) through regular contact via phone, email, virtual, and in-person meetings.

You may engage in outreach to prospective and existing OVR service providers to promote service options available to OVR customers, in addition to preparing and updating informational materials used for outreach activities. This professional researches employment trends and barriers and collaborates across all bureaus in shared territories to ensure cross-bureau representation and inclusion in events, initiatives, and sharing of pre-screened candidates with employers.

Interested in learning more? Additional details regarding this position can be found in the .

Work Schedule and Additional Information:

• Full-time employment
• Work hours are 8:00 AM to 4:00 PM, Monday - Friday, with a 30-minute lunch.
• This position will cover both Berks and Schuylkill counties.
• Telework: You may have the opportunity to work from home (telework) part-time, upon successful completion of the probationary period. In order to telework, you must have a securely configured high-speed internet connection. If you are unable to telework, you will have the option to report to the headquarters office in Reading.
• Salary:Most employees will start at the beginning level of the advertised salary.
• You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.

QUALIFICATIONS Minimum Experience and Training Requirements:

• A bachelor's degree that includes 24 credits in the behavioral sciences; or
• An equivalent combination of experience and training that includes 24 credits in the behavioral sciences.
• Applicants will be considered to have met the educational requirements once they are within 3 months of graduating with a qualifying degree.

Other Requirements:

• You must meet the . For more information on ways to meet PA residency requirements, follow the and click on Residency.
• You must be able to perform essential job functions.

Legal Requirements:

• This position falls under the provisions of the Child Protective Services Law.
  1. Under the Law, a conditional offer of employment will require submission and approval of satisfactory criminal history reports including, but not limited to, PA State Police clearance, PA Child Abuse history clearance, and FBI Fingerprint clearance.

How to Apply:

• Resumes, cover letters, and similar documents will not be reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education).

• If you are claiming education in your answers to the supplemental application questions, you must attach a copy of your college transcripts for your claim to be accepted toward meeting the minimum requirements. Unofficial transcripts are acceptable.
• Your application must be submitted by the posting closing date. Late applications and other required materials will not be accepted.

• Failure to comply with the above application requirements will eliminate you from consideration for this position.

Veterans:

Telecommunications Relay Service (TRS):

If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.

• Completing the application, including all supplemental questions, serves as your exam for this position. No additional exam is required at a test center (also referred to as a written exam).
• Your score is based on the detailed information you provide on your application and in response to the supplemental questions.
• Your score is valid for this specific posting only.
• You must provide complete and accurate information or:
  • your score may be lower than deserved.
  • you may be disqualified.