• Welcomes patients/visitiors with a positive and upbeat attitude by greeting patients and visitors in person and on the telephone and answering inquiries or referring questions to other staff members in a timely manner.

• Communicate delays with patients in the waiting room, staff, and providers to maintain a smooth office flow.

• Promptly and accurately checks in the patients, collects and posts copays, deductibles, and or co-insurance according to the patients current insurance verification eligibility check.

• Optimizes provider time, and treatment room utilization by scheduling appointments in person or by telephone.

• Comfort patients by anticipating patients’ anxieties, answering patients’ questions, maintaining the reception area, and assist patients with completion of paperwork.

• Calling new patients as well as current patients for retention purposes.

• Appointment confirmation calls for those patients who have not confirmed yet, coordinate post-hospital discharge visits.

• Update office board daily to ensure team is aware of current office metrics.

• Ensures availability of treatment information by filing and retrieving patient records.

• Displays teamwork through employee rotation of small housekeeping duties.

• Review clinical inboxes, incoming faxes, and assign them to the correct department.

• Verifying patient appointment type is accurate based on chart information.

• Keep inventory of office supplies and advise office manager or a need to order in a timely fashion.

• Protects patients’ rights by maintaining confidentiality of medical, personal, and financial information.

• Maintains operations by following policies and procedures, reporting needed changes.

• Contributes to team effort by accomplishing related results as needed.

• Other duties as business needs dictate.

Qualifications

- Previous experience working in a medical office is preferred

- Familiarity with medical terminology and procedures is a plus

- Proficiency in using electronic medical record systems such as Athena or eClinicalworks

- Strong communication skills, both written and verbal

- Excellent interpersonal skills with the ability to interact effectively with patients, staff, and healthcare professionals

- Detail-oriented with the ability to multitask and prioritize tasks in a fast-paced environment

- Strong computer skills, including proficiency in Microsoft Office Suite

-Bilingual (English and Spanish)

Job Type: Full-time

Pay: $16.00 - $17.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Healthcare setting:

• Clinic
• Private practice

Medical specialties:

• Primary Care

Schedule:

• 8 hour shift
• Monday to Friday
• No weekends

Work Location: In person