Job Summary

A Front Desk Agent with Comfort Suites assists in daily Front Office operations and works with customers and Guests to serve their needs and provide an excellent customer service experience.

What will it be like to work for the Comfort SuitesBrand?

Comfort Suites offers travelers a world of great experiences. With products and services that meet the needs of tomorrow's savvy global travelers, we shape experiences in which every Guest feels cared for, valued, and respected.

If you understand the importance of upholding a brand's reputation and value the effort it takes to provide a globally recognized hospitality experience, you may be just the person we are looking for to work as a Team Member with Comfort Suites. Because it's with Comfort Suites where we promise an exceptional Guest experience every time.

What will I be doing?

What will I be doing?

As Front Desk Agent, you will assist in daily Front Office operations and work with customers and Guests to serve their needs and provide an excellent customer service experience. A Front Office Agent is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards: with daily Front Office operations

• Provide prompt service and actively seek opportunities to drive Guest satisfaction
• Ensure the team are kept fully aware of any relevant feedback from either the Guests or other departments
• Manage, resolve or escalate any and all Guest complaints quickly
• Work with all facilities and services provided within the hotel and identify opportunities for up-selling and promoting new or ongoing events
• Advise team of any special events or VIP Guests in the hotel for events or for general accommodations
• Ensure a high level of product knowledge of the hotel and the local area and be aware of the daily hotel event schedule
• Attend all Front Office meetings
• Act in accordance with fire, health, and safety regulations and follow the correct procedures when required
• Serve your role and Team in an environmentally-conscience manner

What are we looking for?

Front Desk Agents serving the Comfort SuitesBrand are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow:

• At least 1-year experience in a similar capacity
• Excellent interpersonal and communication skills
• Commitment to delivering a high level of customer service
• Ability to work under pressure
• Ability to work by roster including night-time shift
• Excellent grooming standards
• Flexibility to respond to a variety of work situations

Applicant Qualifications– Edit
You have requested that Indeed ask candidates the following questions:

• How many years of hospitality experience do you have?
• What is the highest level of education you have completed?
• Are you in Oceanside, CA?
• Do you speak Spanish?
• Are you authorized to work in the following country: United States?
• Are you willing to undergo a background check, in accordance with local law/regulations?
• Which shifts are you available to work?

Job Types: Full-time, Part-time

Pay: $15.50 - $16.00 per hour

Benefits:

• Employee discount
• Paid time off

Schedule:

• 8 hour shift
• Day shift
• Holidays
• Monday to Friday
• Night shift
• Weekends as needed

Work setting:

• In-person

Experience:

• Hotel experience: 1 year (Preferred)

Work Location: In person