4 Customer Service Representative Jobs in Sugar Land, TX
Comerica Bank is Hiring a Customer Service Representative Near Sugar Land, TX
The Teller will be responsible for contributing to the overall success of a Retail Banking Center by committing to banker-readiness, conducting marketing activities leading to revenue growth in loans, deposits and noninterest income, contributing to the prescribed customer experience levels, maintaining disciplined operational objectives, while striving for excellence in execution in each of the mentioned areas. This role's work schedule will involve occasional evenings and Saturdays and requires the lifting and movement of currency/coin packages weighing up to 25 pounds. Depending on this role's location, this position could require extended periods of standing.
Successful incumbents have composure, listening skills, a drive for results, time management, are customer focused, and can develop peer relationships.
- Execute the proactive marketing activities for the attraction, retention and expansion of customers.
- Complete assigned Daily Planning activities.
- Actively engaged in Banker Readiness by developing an in-depth knowledge of consumer and small business products and services.
- Provide for Customer Engagement by introducing customers to Comerica's product and services and addressing customer questions, e.g., how-to use products and services and follows-up on a timely basis.
- Support Consumer and Business Development, work targeted leads as assigned, update customer information, and identify customer needs.
- Actively participate in Marketing Activity meetings and offer creative ideas.
- Provide transactional customer service, including but not limited to the following: accept and process deposits, withdrawals and payments and handle other over the counter and mail transactions.
- Provide remarkable customer service through all customer interactions, opening new accounts, problem resolution, telephone answering, safe deposit access, etc.
- Impact the revenue growth of the Banking Center.
- Other duties as assigned.
- Ensure compliance with applicable federal, state and local laws and regulations, and Comerica's policies and procedures.
- Ensure compliance and completion of necessary compliance related training.
- Adhere to all Banking Center Risk Assessment and Compliance standards.
- Control losses by following policies and procedures.
- Subject Matter expert for all Banking Center Operational Activities Tool (BOAT) assigned tasks to ensure proper completion of tasks.
- Other duties as assigned.
- Able to assess needs and add value to customers and prospects.
- Introduce and refer customers to the Platform through routine interactions.
- Perform routine customer requests.
- Resolve basic customer complaints.
- Maintain positive customer relationships.
- Impact the customer experience following defined customer experience guidelines and other customer experience behaviors and feedback as needed.
- Other duties as assigned.
- Engage in activities that support Collaboration partnerships, partner engagement and relationships.
- Impact the efforts that support Banking Center Collaboration.
- Refer opportunities to the platform for further analysis in support of partner engagement.
- Other duties as assigned.
- High School Diploma OR GED
- 6 months of experience in Retail or Financial sales OR 2 years of U.S. Military service OR 1 year of college
- 1 year of experience in Customer Service
- 1 year of experience with personal computer, system data entry or Internet search
7:30am-5:30pm Monday - Thursday; 7:30am-6:30pm Friday; 8:30am-12:30pm Saturday; Full Time hours will be scheduled during the hours listed.
Job Summary
Full Time
Banking
$32k-40k (estimate)
04/22/2023
05/12/2024
comericabanktower.com
DALLAS, TX
7,500 - 15,000
1973
RALPH W BABB JR
$3B - $5B
Banking
Related Companies
The job skills required for Customer Service Representative include Customer Service, Products and Services, Planning, Listening, Data Entry, Computer Systems, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Service Representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Service Representative. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Service Representative positions, which can be used as a reference in future career path planning. As a Customer Service Representative, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Representative. You can explore the career advancement for a Customer Service Representative below and select your interested title to get hiring information.
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