2 Contact center agent Jobs in Farmington, MI
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Comerica Bank is Hiring a Contact center agent Near Farmington, MI
Job Description
Contact Center Agent Tier 2 The office is currently located in Auburn Hills and relocating to Farmington Hills in Q1 of 2024 Location : Oaktec Building
Shift : 12 : 00pm 9 : 00pm Monday Friday Our customer contact center is open Monday through Friday, 8am-9pm and Saturday, 8am-5pm.
What we can offer you
- Competitive compensation starting at $
- Hybrid work schedule upon successful completion of introductory period
- Career Growth - promotional opportunities
- Afternoon shift hourly premium. Language (Spanish) hourly premium
Incentive program based on performance
- Offers wide range of shifts Monday-Saturday
- Paid Time Off (PTO), Paid Holidays for Full Time / Part Time Employees
- Health, Dental, Vision, 401k match, Pension, and Life Insurance
- Earn $1,000 for every qualified new hire referral
- Comerica Call Center earned the Gold Award for Training Excellence!
- Looking to work with a diverse team? Join our Team!
A Contact Center Agent Tier 2 will have a passion for providing exceptional customer service whose main objective will be to assist customers with moderately complex requests, with a primary focus on Mastercard Debit Cards.
Meet or exceed key performance metrics while handling a high call volume of in-bound calls in a fast-paced environment. Successful candidates possess strong communication skills, time management, problem solving, troubleshooting and organizational skills.
The Customer Contact Center offers growth opportunities for those who seek advancement. Position Responsibilities :
- Provide remarkable customer service by handling inbound and limited outbound calls, providing problem resolution.
- Support moderately complex customer interactions, such as identifying fraudulent transactions, filing disputes and investigations, closing, or ordering debit cards, etc.
- Complete less complex account requests such as balance inquiries, reviewing transaction history, check orders, disputing electronic payments, etc.
- Assist customers with basic web banking functions, such as unlocking and resetting passwords.
- Meet or exceed individual productivity and quality assurance objectives.
- Able to effectively collaborate within and across teams and departments.
- Use problem solving tactics to analyze and troubleshoot customer challenges.
Last updated : 2024-04-29
Job Summary
Full Time
Banking
$42k-56k (estimate)
05/01/2024
05/09/2024
comericabanktower.com
DALLAS, TX
7,500 - 15,000
1973
RALPH W BABB JR
$3B - $5B
Banking
Related Companies
The job skills required for Contact center agent include Customer Service, Call Center, Problem Solving, Customer Contact, Communication Skills, Time Management, etc. Having related job skills and expertise will give you an advantage when applying to be a Contact center agent. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Contact center agent. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Contact center agent positions, which can be used as a reference in future career path planning. As a Contact center agent, it can be promoted into senior positions as a Contact Center Supervisor that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Contact center agent. You can explore the career advancement for a Contact center agent below and select your interested title to get hiring information.
If you are interested in becoming a Contact Center Agent, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Contact Center Agent for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Contact Center Agent job description and responsibilities
Contact center agents may handle anything from simple account questions and bill payments, to pre-sales questions, account closures, and complaints.
01/19/2022: Sioux City, IA
Agents are responsible for making outbound calls to set appointments and gather survey data.
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From enhancing the customer experience to up-selling and cross-selling, contact center agents can serve several functions as an extension of customer support or customer service operations.
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Take care of customer's concerns and empathize with what the customer could be experiencing.
02/08/2022: Pueblo, CO
Answers routine call inquiries regarding the company product and service information by following standard scripts and procedures. Researches and resolves complaints to ensure customer retention and satisfaction.
04/03/2022: Portsmouth, OH
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Contact Center Agent jobs
Contact center agents who can remain positive with a frustrated customer can help add to a positive experience by making the client feel validated and heard rather than rushed and unimportant.
02/27/2022: Bergenfield, NJ
To be an outstanding contact centers agent, move away from word-for-word scripts and adapt to a more flexible model.
02/25/2022: Saginaw, MI
Agents should enjoy teamwork and demonstrate qualities like assertiveness and sociability.
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Agents have to be flexible and act fast, as sometimes they might encounter unexpected roadblocks.
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Consistently attend to trainings, listen carefully to quality and coaching.
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Step 3: View the best colleges and universities for Contact Center Agent.
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