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Job Summary
Job Description
Core Responsibilities
Core Responsibilities:
Responsible for administering sales reports and client activity for Product Sales Support team.
Provides analytical and statistical support and prepares standard sales forecasts, budgets, projections, and other management reports.
Prepares daily, weekly, and monthly sales reports.
Tracking, verifying, and reporting data for the Sales team to support sales initiatives including sales incentives and contests.
Responds to and resolves basic account calls and/or escalates non-technical issues for all accounts to the Product Sales Support Supervisor.
Receives agreements from product sales team and enters the information into databases.
Acts as liaison between Sales, Marketing, and IT to provide insight-driven and actionable database query requirements.
Maintains current information on Comcast products, services, equipment, and marketing promotions.
Conducts clerical research which requires an understanding of departmental programs, policies, and procedures.
Researches, processes, and manages customer escalations.
Other duties and responsibilities as assigned.
Additions:
Acts as Tier 2 support for employees with complicated role issues in CRM.
Suggests how to maximize the efficiency of the CRM data and software to improve the employee experience.
Analyze and interpret data to identify trends and insights as well as recommendations.
Monitors system performance and works with Product team on enhancement requests.
Provides guidance on in-ap training, manuals, and user guides.
Builds queries, dashboards, and reports for the needs of the business.
Provides support for National Help Center on user creation, role assignment, and deactivation of users.
Trains to the step-by-step actions for new processes.
Maintains data integrity in conjunction with Data Stewardship and Data Governance teams.
Skills:
Bachelor’s degree or 2-5 years’ experience with Sales Operations
CRM admin experience required. Salesforce certified preferred.
Helpdesk ticket support preferred.
Ability to work under quick turnaround expectations.
Training experience preferred.
Excellent problem solving, negotiation and decision-making skills.
Think analytically and strategically.
Strong interpersonal skills and written communication skills.
Extreme attention to detail and excellent organizational skills.
Proven experience of business processes through a CRM environment
Proven experience of successful collaboration with interdisciplinary teams.
Experience collaborating with teams in multiple locations.
Ability to lead and influence change.
Adapts successfully to changing situations and environments.
Experience developing presentations for leadership and cross functional teams.
Proficiency in Microsoft Office solutions, experience with Excel and PowerPoint necessary
Strong project management skills.
Demonstrated ability to prioritize decisions with strategy and logic in a demanding environment.
Proven ability to drive complex projects with minimal oversight.
Proactivity and curiosity: you ask questions and challenge the norm, consider creative approaches to doing hard things and produce ideas for strategies never tried before.
A quantitative and qualitative thinker; hands-on experience in sourcing data for consumer insights and planning digital marketing campaigns with those insights.
Employees at all levels are expected to:
Disclaimer:
Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.
Education
Bachelor's Degree
While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.
Relevant Work Experience
2-5 Years
Salary:
Pay Range: This job can be performed in Colorado with a Pay Range of $24.31 - $40.11
Comcast intends to offer the selected candidate base pay within this range, dependent on job-related, non-discriminatory factors such as experience. The application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later.
Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality – to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.
Full Time
Transportation
$97k-128k (estimate)
03/17/2024
03/29/2024
CHESAPEAKE, VA
15,000 - 50,000
2018
DONYELL GALLOP
$500M - $1B
Transportation