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Job Summary
Responsible for supporting commercial and residential accounts as they move through the collection timeline, ensuring accounts receive collection activity in timely manner.
Acts as an agent for a variety of ticket types, chat, and aging accounts. Establishes rapport and promotes effective relationships, upholding the Company’s commitment to the customer experience through our programs such as Net Promoter System (NPS), and the Customer Guarantee.
Relates well to the customer and demonstrates a favorable image of the organization through effective use of soft skills (including active listening and problem-solving skills), professional communications, and internal / external customer interactions.
Acts in the best interest of both the customer and company. Works on straight forward tasks using established procedures.
Must reside in one of the following : MA, NH, NY, CT, NJ, VT, PA, OH, VA, WV, MD, DE, DC, NC.
Job Description
Core Responsibilities
Employees at all levels are expected to :
Disclaimer :
This information has been designed to indicate the general nature and level of work performed by employees in this role.
It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.
Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.
Education
High School Diploma / GED
Relevant Work Experience
0-2 Years
Last updated : 2024-04-28
Full Time
Transportation
$36k-45k (estimate)
04/29/2024
05/12/2024
CHESAPEAKE, VA
15,000 - 50,000
2018
DONYELL GALLOP
$500M - $1B
Transportation
The job skills required for Credit representative include Billing, Problem Solving, Customer Contact, Products and Services, Futures, Bankruptcy, etc. Having related job skills and expertise will give you an advantage when applying to be a Credit representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Credit representative. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Credit representative positions, which can be used as a reference in future career path planning. As a Credit representative, it can be promoted into senior positions as a Collections Specialist - Healthcare that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Credit representative. You can explore the career advancement for a Credit representative below and select your interested title to get hiring information.