Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences.

As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines.

We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day.

If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.

Job Summary

Responsible for inbound telesales of Comcast Company services to Small-to-Medium business customers.

Job Description

2 positions available

Must reside in the North East Division for this position - This includes the States of New Hampshire, Connecticut, Massachusetts, Pennsylvania, Delaware, New Jersey, D.

C and parts of Virginia

FOR INTERNALS :

• In Channel Experience Required
• Must be in Good Standing
• Revenue Attainment - Minimum for BSR 100%
• Positive KPIs Trend (CBM, Close Rate, RGS and RGU SI%)
• 12 Months Tenure
• Will be selling Voice Edge

FOR INTERNAL / EXTERNALS :

• Must be Highly Organized
• Quickly Learns and Adapts to Change
• Basic Understanding of Excel
• Strong Verbal and Written and Presentation (Video) Communication Skills
• Strong Product Knowledge / Technical Skills
• High Level of Integrity
• Ability to Manage a Longer Sales Cycle
• Funnel Management
• Fiber and Advanced Voice experience required
• CRM pipeline management strongly preferred

Disclaimer : Starting rate varies and is dependent on several factors, including your city / state of residence. Comcast follows all local and state regulations / laws regarding minimum wage.

Core Responsibilities

• Meet / exceed sales targets & quotas by generating sales from inbound calls; follow-up with potential customers to sell Business Services products or services to small and mid-size businesses.
• Utilize knowledge of the latest products and services to promote the sale of bundled products and provide the optimal solution for the customer as well as articulate benefits of our products over other products.
• Stay abreast of competitive landscape and emerging technologies to best position Business Services in the marketplace.
• Identify improvement areas through a consultative process that would enhance our prospects ability to communicate more effectively both internally and externally to their customers.

Leads customers through a consultative process to best meet their communication needs.

• Ensure Client Relationship Management (CRM) software is accurate and up to date on daily basis.
• Manage the customer relationship from initial call through close, to resolve on the first call or escalate appropriately.
• Provides testing and feedback to assist with deployment and adoption of new products, incentives, systems and other changes introduced into the sales channel.
• Deliver best-in-class customer experience and represent Business Services in a professional and courteous manner to prospects and customers.
• Keep up to date on product knowledge, industry information, and competitive landscape.
• Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
• Other duties and responsibilities as assigned.

Employees at all levels are expected to :

• Understand our Operating Principles; make them the guidelines for how you do your job.
• Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
• Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
• Win as a team - make big things happen by working together and being open to new ideas.
• Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
• Drive results and growth.
• Respect and promote inclusion & diversity.
• Do what's right for each other, our customers, investors and our communities.

Disclaimer :

This information has been designed to indicate the general nature and level of work performed by employees in this role.

It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.

Education

High School Diploma / GED

Relevant Work Experience

2-5 Years

Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus.

Additionally, Comcast provides best-in-class Benefits. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most.

That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality to help support you physically, financially and emotionally through the big milestones and in your everyday life.

Please visit the compensation and benefits summary on our careers site for more details.

Last updated : 2024-02-26