You haven't searched anything yet.
**Customer Service Representative**
Client Services & Support
Full-time
Date: Job Number: REF33199N **Company Description**
As the world's leader in digital payments technology, Visa's mission is to connect the world through the most creative, reliable and secure payment network - enabling individuals, businesses, and economies to thrive. Our advanced global processing network, VisaNet, provides secure and reliable payments around the world, and is capable of handling more than 65,000 transaction messages a second. The company's dedication to innovation drives the rapid growth of connected commerce on any device, and fuels the dream of a cashless future for everyone, everywhere. As the world moves from analog to digital, Visa is applying our brand, products, people, network and scale to reshape the future of commerce.
At Visa, your individuality fits right in. Working here gives you an opportunity to impact the world, invest in your career growth, and be part of an inclusive and diverse workplace. We are a global team of disruptors, trailblazers, innovators and risk-takers who are helping drive economic growth in even the most remote parts of the world, creatively moving the industry forward, and doing meaningful work that brings financial literacy and digital commerce to millions of unbanked and underserved consumers.
**You're** an Individual. **We're** the team for you. **Together**, let's transform the way the world pays.
**Job Description and Responsibilities**
The Customer Service Representative will be part of our World-Class Customer Support team where you will be responsible for supporting card holders needs on a variety of Visa products via inbound phone calls. You will complete work according to well-defined policies and procedures while delivering a positive customer interaction. We look for individuals who enjoy working in an environment that is as fun as it is challenging and can ensure that our customers receive world-class service. This position is located in North Austin. **Strong preference for local candidates**
**Specific Responsibilities will include:**
* Demonstrate consistent, reliable attendance by showing up for work as scheduled with a positive, enthusiastic attitude.
* Respond to incoming customer request quickly, proficiently, and professionally while meeting specific quality expectations.
* Activey listen and probe to determine the nature of each call and determine the appropriate action(s) to complete the call.
* Multi-task across several computer programs to respond to customer inquiries.
* Utilize all tools to properly support, action, and document all related questions and needs.
* Accurately update and maintain cardholder data in appropriate databases.
* Collaborate with peers to help cardholders; provide thought-leadership; and inspire both customers and peers in a diverse business environment.
* Compliance to Key Control and other policies, including maintaining confidentiality in our secure environment.
**Training:**
* Paid 4-5 week training starting TBD.
* Full schedule availability is required including working Saturday or Sunday
* You must successfully complete a training program, including classroom instruction, computer-based lessons, instructor-led activities and on-the-job training.
* Employees attending training are expected to meet Visas established standards for performance, attendance and conduct.
**Work Schedule:**
* Direct hire (not contract) set schedules determined at the time of offer. Hours of operation are between 5:00AM 12:00AM, 7 days a week.
* Our customers rely on us to be available to meet their needs every day, including weekends and holidays.
* We offer 8 hour shifts / 5 days per week which includes either a Saturday or Sunday shift and another day off during the week.
* Youll earn holiday pay when you work on a Visa holiday (11 holidays per year).
**Qualifications**
**Basic Qualifications:**
* Must have a High School diploma or equivalent
**Preferred Qualifications:**
* 1 or more years of work experience
* Stable work history (No more than 3 jobs within the past 5 years)
* Must have punctual, regular and consistent attendance.
* Customer service experience required; Prior experience in contact center, financial industry or ecommerce environments is strongly preferred.
* Demonstrated commitment to quality and customer service based on the customers needs.
* Excellent verbal and written communications, interpersonal skills, customer orientation, team interaction, problem solving and multi-tasking skills required.
* Requires efficiency, accuracy and attention to detail.
* Computer experience within Windows environment as well as ability to navigate the internet, utilize computer shortcut functions, and navigate through multiple program platforms.
**Additional Information**
Authorization to work in the U.S. is a precondition of employment for this position. Visa will not sponsor applicants for work visas in connection with this position.
**Travel:** 0% travel required for this role
**PHYSICAL REQUIREMENTS:**
* Sit or stand in a comfortable position at a sit/stand desk (as needed) for up to 8-10 hours per day with minimal breaks.
* Work at a computer with lighting above workstation.
* Ability to hear average/normal conversations over the phone.
* Ability exchange accurate information over the phone and in-person.
* Ability to make small movements such as typing, and navigating a computer via a mouse.
*Visa will consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.*
.
CookieCaducidadDominioEmpresaPropsitoCookie __cfduid (x 3)Caducidad 1 aoDominio secure.checkout.visa.comEmpresa Cloudflare, Inc.Propsito AutorizacinIdentifica a los usuarios que comparten una direccin IP y aplica ajustes de seguridad de forma individual por usuario. Identifica a los usuarios que comparten una direccin IP y aplica ajustes de seguridad de forma individual por usuario.Cookie __cflbCaducidad 23 horasDominio cdn.visa.comEmpresa Cloudflare, Inc.Propsito Su visitaCookie relacionada con el equilibrio de carga. Cookie relacionada con el equilibrio de carga.Cookie __cfruid (x 3)Caducidad SesinDominio cdn.visa.comEmpresa Cloudflare, Inc.Propsito AutorizacinCookie __cf_bmCaducidad 30 minutosDominio cdn.visa.comEmpresa Cloudflare, Inc.Propsito AutorizacinMantiene la gestin de bots de nuestro sitio y, por motivos de seguridad, gestiona el trfico entrante que pueda estar relacionado con bots. Mantiene la gestin de bots de nuestro sitio y, por motivos de seguridad, gestiona el trfico entrante que pueda estar relacionado con bots.Cookie wscrCookieConsentCaducidad 30 dasDominio www.visa.esEmpresa Digital Control Room LtdPropsito Su visitaCookie utag_mainCaducidad 1 aoDominio visa.esEmpresa TealiumPropsito Su visitaSe utiliza para almacenar la identificacin de Tealium requerida para permitir que se analice la informacin del visitante. Se utiliza para almacenar la identificacin de Tealium requerida para permitir que se analice la informacin del visitante.Cookie AWSALBCaducidad 1 horaDominio subscriptions.smartrecruiters.comEmpresa Amazon Web Services, Amazon.com, Inc.Propsito Su visitaUtilizado por Elastic Load Balancing de Amazon Web Services para equilibrar efectivamente la carga en los servidores. Utilizado por Elastic Load Balancing de Amazon Web Services para equilibrar efectivamente la carga en los servidores.Cookie AWSALBCORSCaducidad 1 semanaDominio subscriptions.smartrecruiters.comEmpresa Amazon Web Services, Amazon.com, Inc.Propsito Su visitaUtilizado por Elastic Load Balancing de Amazon Web Services para equilibrar efectivamente la carga en los servidores. Utilizado por Elastic Load Balancing de Amazon Web Services para equilibrar efectivamente la carga en los servidores.Cookie CONSENTCaducidad 21 aosDominio youtube.comEmpresa YouTube, Google
Full Time
$38k-48k (estimate)
05/28/2024
06/10/2024
The following is the career advancement route for Customer Service Representative positions, which can be used as a reference in future career path planning. As a Customer Service Representative, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Representative. You can explore the career advancement for a Customer Service Representative below and select your interested title to get hiring information.