Job Title: Guest Programs (551) Reports to: Operations Supervisor
Department: Activities/Recreation (170) FLSA Status: Full-Time Hourly
Minimum Hourly Rate: $22 Maximum Hourly Rate: $24
Guest Programs (Guest Experience) | Smith Tower
Let’s start with the most important part – what’s in it for you:
The Perks

• Eligibility of perks is dependent upon job status
• Get Paid Daily (Make any day payday)
• Paid Time off & Holiday Pay (Because Balance Matters)
• Benefits - Medical, Dental, Vision, Disability, 401K
• HSA/FSA Plans -with employer contribution
• Values Based Culture (#OMGLIFE)
• Culture Add (Creating Space for Fresh Perspectives)
• Referral Bonus (Get Paid to Recruit)
• Discounted Lodging, Dining, Spa, Golf, and Retail (Yes, Discounted Travel!)
• Employee Assistance Program
• “Columbia Cares” Volunteer Opportunities
• Committee Participation Opportunities (Fun, Philanthropic, Diversity/Equity/Inclusion)
• Task Force Work Opportunities (Grow your career in idyllic locations across the globe)
• Online Learning Platform to Help You Grow!
• Third-Party Perks (Including discounts on Pet Insurance, Rental Cars, Movie, and Concert Tickets, Theme Parks and Attractions & so much more)

Our Commitment to You:
“People never forget how you made them feel.” Maya Angelou’s famous statement serves as a rallying cry throughout Columbia Hospitality and fuels our collective drive - and success.
Our people are our purpose, and our brand is our people. We seek extraordinary individuals who drive our brand promise of Creating Exceptional Experiences. We are a people-first organization, ignited from the inside to succeed on the outside. We are a tight-knit, inclusive, values-driven team, and trust one another to have each other’s backs. We show up daily with open hearts, an inclusive mindset, and a genuine respect for those around us. We have fun, grow together, and strive to leave a positive lasting impression on everyone we meet.
Guest Programs (Guest Experience)
Are you inspired by Attractions, Engaging with Guests, History, and Creating Memories? The Guest Programs Team Member at Smith Tower is who will create and maintain all guest programs and engagements while being the ambassador to all guests coming and leaving Smith Tower. Our guest programs team members are responsible for various types of engagement activities that will be assigned by the operations leaders. This position is expected to work an unconventional work week including nights, weekends, and holidays, and they will report directly to the Operations Supervisor.
What you’ll do:
THE BRASS TACKS

• Responsible for leading guests through Smith Tower while speaking on the historical elements of the Attraction
• Assists guest control and can ensure the safety of all guests during their visit
• Assignments of specific guest programs that will be provided by operations leaders
• Able to memorize (45) minute tour paths & notes to then repeat throughout shift
• Speaks calmly, clearly, and with the ability to answer questions
• Ensures entryway and exhibits are clean and up to date during the daily shift, updating the supervisor/manager if necessary, during or after tours.
• Always maintain a warm and professional attitude to ensure exceptional guest experience
• Acts as an onsite representative during rental filming, photo shoots, and other events outside of F&B
• Acts as subject matter expert for the Smith Tower Visitor Experience, and becomes familiar with all the history tied to Smith Tower
• Assigned with opening and closing duties as needed for the attraction entrance, exhibit, elevators, and other items about admissions and guest services
• Ensure cleanliness and organization of all back areas, including shared capacities and crowd management
• Be active in SMT’s ticketing platform as a super-user
• Participate in using positive suggestive selling techniques
• Encouraged to be creative and to offer recommendations on creating additional guest programs
• Assists with partial or full (break coverage) shifts in all areas of Guest Services and Admissions
• Other duties as assigned by management

THE NITTY GRITTY

• A university degree preferred in a business-related discipline with relevant experience in museums, education, training, and experience (preferably in Attractions or Hospitality)
• Strong client/customer service skills
• Proficient in Microsoft 365 (Word, Excel, PowerPoint, Outlook)
• Ability to stand up and down for more than three (3) hours at a time
• The ability to de-escalate, be organized, and handle busy operations
• The ability to communicate independently, clearly, and effectively
• Must maintain dependable work attendance and flexibility with assigned work schedules including any required overtime, evenings, weekends, and holidays
• Ability to lift (25 ) Pounds
• Basic math skills required

Don’t meet every single requirement? At Columbia Hospitality we are dedicated to building a diverse, inclusive, and authentic workplace, so if you’re excited about this role but your experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be the right candidate for this or other roles.
The Fine Print
Columbia Hospitality, Inc. is an equal opportunity employer committed to an inclusive environment without regard to age, race, color, ancestry, national origin, religion, disability, sex, gender identity or expression, sexual orientation, or any other protected status by applicable law. We strive for excellence in every position within the company and select the most qualified people who embrace our service philosophy and these values.
Accountability | Creativity | Enthusiasm | Honesty | Inclusion | Respect
Columbia Hospitality is a national management and consulting company with more than 25 years of experience in creating hospitality solutions and delivering exceptional experiences. Our portfolio includes award-winning hotels and resorts, premier residential communities, restaurants and bars, private and public golf clubs, conference centers, and distinctive venues. Columbia Hospitality has been consistently recognized as one of the Top Companies to Work for in Washington by Seattle Business Magazine and Puget Sound Business Journal for their commitment to creating a fun, dynamic, and nurturing work environment for team members.
Where you’ll work:
In 1914, Smith Tower became the first skyscraper in Seattle, and the tallest building west of the Mississippi River. More than 100 years later, a new Smith Tower visitor experience has reinvigorated this local icon to the delight of visitors and tenants alike. Visitors can now enjoy Smith Tower like they've never seen before. Today, it features an entirely new visitor experience including a ground-floor gathering place with gifts, souvenirs and treats, observational deck and bar where you can enjoy a locally inspired menu of shareable plates and classic cocktails.
Smith Tower carries on its legacy of memory-making through leading tours that provide fascinating insight into the building's renowned past and legendary mysteries, hosting private events, and providing breathtaking views from every angle of the open-air Observatory.
The Fine Print
Columbia Hospitality, Inc. is an equal opportunity employer committed to an inclusive environment without regard to age, race, color, ancestry, national origin, religion, disability, sex, gender identity or expression, sexual orientation, or any other protected status in accordance with applicable law. We strive for excellence in every position within the company and select the most qualified people who embrace our service philosophy and these values.
Accountability | Creativity | Enthusiasm | Honesty | Inclusion | Respect
Columbia Hospitality is a national management and consulting company with more than 25 years of experience in creating hospitality solutions and delivering exceptional experiences. Our portfolio includes award-winning hotels and resorts, premier residential communities, restaurants and bars, private and public golf clubs, conference centers, and distinctive venues. Columbia Hospitality has been consistently recognized as one of the Top Companies to Work for in Washington by Seattle Business Magazine and Puget Sound Business Journal for their commitment to creating a fun, dynamic and nurturing work environment for team members.