Colossal Management, LLC is the world’s largest provider of online competitions bringing together brands and our community to create life-changing opportunities while supporting charity. Philanthropy is our vision, our mission, and our action.

​​We have a brilliant team, and we’d love it if you joined us. Here are some reasons why you’ll love working at Colossal:

Impact: We embrace competition to make this world a better place by helping charities with the power of social media.

Growth: Colossal is rapidly growing. This is your opportunity to join at ground level.

Employee Benefits: We firmly believe in a work/life balance and encourage our employees to “work to live” as opposed to “live to work.”

• Generous PTO Program
• Paid Sick Leave
• Holiday Leave
• Volunteer Time-Off Program
• 75% Health, Vision, Dental Insurance Coverage

Perks:

• Monthly Events/Team Building Activities
• 1-2 Catered Lunches Per Month
• In-House Fitness Center
• Office Snacks

What we’re looking for:

We seek a Technical Support Specialist who excels in customer service and thrives in providing on-site technical assistance to our diverse employee base, including executives. The support specialist embodies a proactive “can-do” attitude, a strong aptitude for computer hardware, software, and cloud services, and a keen eye for detail while being process-oriented.

Key responsibilities:

• Providing hands-on technical assistance and support to team members.
• Diagnosing and troubleshooting technical issues related to hardware, software, network-related problems, and/or anything related to technical support.
• Researching and resolving problems to the company’s satisfaction, and escalating issues when necessary.
• Installing, configuring, and maintaining computer systems, software, and inventory.
• Documenting technical support processes and solutions for future reference.
• Assisting with training and educating users on new technologies or software applications.
• Supporting the onboarding process of new team members, and providing guidance and resources to facilitate integration into the company.
• Staying up to date with industry trends and advancements in technology to provide effective support.

Our ideal candidate:

• Bachelor's degree in computer science, information technology, or relevant CompTIA A or Network certifications
• A minimum of 2 years of related work experience supporting bot Mac and Windows devices
• Experience with JIRA or other IT Service Desk solutions
• Experience with or solid understanding of Mobile Device Management solutions
• Experience supporting corporate Audio/Video systems and related Meeting software
• Excellent written and verbal communication skills
• Strong analytical and problem-solving skills
• Ability to prioritize and manage multiple tasks simultaneously in a fast-paced environment

Job Type: Full-time

Pay: $55,000.00 - $60,000.00 per year

Benefits:

• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 2 years

Schedule:

• Monday to Friday

Work Location: In person