23 guest service manager woodlands hotel Jobs in williamsburg, va
Kingsmill Resort is Hiring a Guest Service Agent - Part time Near Williamsburg, VA
Responsibilities:
- Maintain positive guest relations at all times.
- Follow all policy, procedures and service standards.
- Register guests while receiving and posting proper payment and finalizing guest accounts at checkout.
- Assign guest rooms, issue keys ensuring guest security at all times and in accordance with Kingsmill established guidelines.
- Make, confirm, assist, and cancel reservations, including promoting and selling location activities.
- Maintain complete knowledge of all location facilities, locations, room types, hours of operations, and activities, in an effort to answer questions and give out accurate and helpful information to guests.
- Answer telephones in the specified time frames following proper guidelines, and using correct greetings and telephone etiquette.
- Take, record, and relay messages accurately, completely, timely, thoroughly, and legibly.
- Document all guest problems and/or complaints using correct forms and procedures, and resolve issues to guest satisfaction at all times.
- To conscientiously handle Lost and Found items following guidelines established by Kingsmill.
- Maintain complete knowledge of correct use of company equipment while keeping work space neat and organized.
- Maintain complete knowledge of and comply with all Front Desk policies, procedures, and standards.
- Accurately follow cash handling procedures and secure bank at all times.
- Post charges to guest accounts for services and purchases.
- Balance all receipts and postings for work performed during shift at the end of shift.
- Perform other duties as assigned.
- Human relation skills - must be a people-person who thrives on public contact.
- Strong communication skills.
- General/Basic computer skills.
- Sales skills.
- Basic accounting skills.
- Ability to learn quickly and follow instructions accurately.
- Ability to prioritize tasks and move through them in an efficient manner.
- Ability to interact with diverse peoples and help resolve any issues.
- Ability to work quickly and thoroughly under pressure.
- Must be flexible and open to changes in procedures.
- Able to lift and carry up to 15 pounds.
- Standing for up to eight hours per shift.
- Requires bending, stretching and reaching throughout a shift up to 8 hours.
- Ability to work days, nights, weekends, holidays.
- Must possess a driver's license.
Job Summary
Part Time
$35k-44k (estimate)
05/21/2024
06/09/2024
kingsmill.com
WILLIAMSBURG, VA
100 - 200
1988
Private
BUSH KATE
<$5M
Related Companies
About Kingsmill Resort
Kingsmill owns and operates resorts that offer accommodation, golf, spa and other recreational services.
The following is the career advancement route for Guest Service Agent - Part time positions, which can be used as a reference in future career path planning. As a Guest Service Agent - Part time, it can be promoted into senior positions as a Front Desk Clerk, Sr. that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Guest Service Agent - Part time. You can explore the career advancement for a Guest Service Agent - Part time below and select your interested title to get hiring information.
