Job Description. Contact meeting planners/decision makers by telephone, email, in person, customer office visits and site inspections. Maintain a comprehensive account management plan to include a list of target accounts and key accounts. Develop sales action plans to achieve revenue goals. Build positive and lasting client relationships. Secure annual and multi-year contracts. Secure new and repeat business. Prepare and execute creative sales pr...
Description. Utilizing various operational systems, the Guest Service Coordinator will directly communicate with guests for pre arrival planning, amenity requests, as well as providing service items during their stay, and any post stay follow up needs. The Guest Service Coordinator will be an integral part of managing room inventory and preparing the house for leisure and group arrivals. Additionally, the Guest Service Coordinator with assist wit...
Description. Oversees all guest operations, including front desk and bell staff to ensure quality and guest satisfaction. Good through knowledge of property management software (PMS) or hotel reservation software. Works closely with the Guest Service Operations Manager and night audit staff to ensure maximum front office efficiency. Williamsburg Lodge offers an unexpected blend of modern luxury and southern charm. From a day spent at the spa to t...
Description. The Group Reservation Coordinator designates a block of sleeping rooms, creates a website to reserve those rooms and manages the inventory allotment for each conference group staying in a Colonial Williamsburg Hotel. Essential Functions. Designates blocks of hotel sleeping rooms assigned to conference groups in a web-based reservation system called Passkey. Identifies number of rooms, room types and load rates based on established co...
Description. The Lead Guest Service Manager is a team lead resource in the execution of operations in the Rooms Department including - Front Desk Office, Bell Stand, Concierge, and the management of employees in those areas. The position is based out of the Lodge Front Office but is cross trained to assist and/or work at all hotel locations and act in place of the Rooms Operations Managers. This position strives to continually improve guest and e...
