** Executive Housekeeper - Williamsburg Woodlands**

**Job Category****:** HOUSEKEEPING **Requisition Number****:** EXECU001575 Showing 1 location **Job Details**

**Description**

As the Executive Housekeeper, you will supervise the day to day operations and future planning of the Housekeeping Department.

**Responsibilities (not all-inclusive):**

* Training, productivity, purchasing, consistency of employee relations, supervision of housekeeping supervisors, room inspection, cleaning and maintenance standards.

* Coordinate the activities of the housekeeping supervisors and employees to ensure that the operation is run consistently and to standard.

* Plan work schedules for supervisors/employees and special projects.

* Oversee the housekeeper daily assignment and ensures it is consistent and fair.

* Communicate with the supervisor team, counsels supervisors, and assists supervisors in counseling employees.

* Plan daily, weekly and monthly to maintain and improve the property and operations.

* Schedule special cleaning/maintenance projects with housekeeping, maintenance, and outside contractors.

* Block guest rooms and function rooms out-of-order with the Front Office to accomplish key projects.

* Hold departmental meetings with staff, supervisors, and outside departments to improve operations.

* Monitor and attend supervisor and employee section meetings.

* Inform the department on upcoming events and opportunities.

* Inspect rooms daily, randomly, and with/without housekeeping supervisors.

* Ensure all cleaning, maintenance, and guest service standards are met.

* Document inconsistencies and bring to the attention of supervisor for immediate improvement.

* Improve the product: develop new cleaning systems to ensure a five-star guest experience, investigate and purchase new products for the department and for guest rooms, develop new and improved guest services and improve productivity.

* Ensure that linen inventories and pars are properly maintained.

* Lead and develop new training including re-training, houseman training, and project training.

* Improve upholstery cleaning, carpet repair, furniture refinishing, painting/wallpapering, bathroom fixture repairs, bedspread cleaning/repair programs to ensure hotel standards are kept.

* Responsible for daily, weekly, monthly control of laundry and linen.

* Communicate and ensure that laundry/linen service is according to standard.

* Work with Front Office to improve status communications.

* Ensure guest rooms have been properly cleaned and are ready for occupancy.

* Coordinate daily guest in-house check-out reports, etc. to provide staff with information so they can service the guests.

* Responsible for the Lost and Found department and responding to guest inquiries.

* Meet with General Manager to discuss goals, projects, and progress.

* Meet payroll and expense budgets.

* Review budgets with General Manager and make operational adjustments as necessary.

**REQUIREMENTS:**

* An Associates Degree from an accredited college/university preferably in Hotel Management or similar field with 2 - 5 years hotel rooms experience in a 4-5 star hotel/resort

* 2 - 3 years as an Executive or an Assistant Executive Housekeeper

* Professional knowledge of sanitation, cleaning equipment, cleaning products and their proper use

* Strong written and verbal communication skills

* Possess the skills necessary to prepare formal written documents, spreadsheets, and analyses using related computer hardware and software; experience with custom computer software applications

* Ability to work flexible schedules, including nights, holidays, weekends

* Demonstrated ability to improve service, guest comfort and standards

* Proficient in maintaining world-class standards by holding employees accountable for the same standards

* Demonstrated ability to analyze, observe, and problem solve

* Demonstrated experience in a leadership role where problem solving, handling conflict, conducting appraisals, counseling/coaching employees and working with a team were required

* Demonstrated ability to perform at the highest levels of professionalism and service

* Ability to handle multiple projects and meet deadlines

* Ability to exercise discretion, tact and courtesy while interacting with guests and staff members

**Preferred:**

* Certified Executive Housekeeper (CEH) designation; four-year degree in Hotel Management or other related field

**STANDARDS:**

* Maintain a positive, enthusiastic outlook; smile and greet guests, employees, managers, and supervisors; show respect for and cooperate at all times with those for whom and with whom you work; report to work as scheduled and on time; meet appearance standards; perform assigned tasks accurately and on time.

**Benefits:**

* Beautiful historic setting

* Competitive benefits for eligible employees include:

* health insurance

* pension plan

* vision plan

* medical and dependent care flexible spending accounts

* Sick, vacation, and holiday pay

* 401(k) plan with a portion of contributions matched

* life insurance

* long-term disability

* accidental death and dismemberment insurance

* group travel accident insurance

**About Colonial Williamsburg:**

From our Historic Area to Hotels, Colonial Williamsburgs mission that the future may learn from the past is part of everything we do. The Colonial Williamsburg Foundation is a private, not-for-profit educational institution welcoming guests to the worlds largest living history museum which brings the past to life through museum theater, 18th-century trades, historic sites, and more. The Foundation also includes two world-class art museums, featuring the nations premier folk art collection, plus the best in British and American fine and decorative arts from 16701840. The Colonial Williamsburg Company boasts a rich history as well, having hosted and entertained guests from around the world with an impressive collection of amenities including our hotels, guest homes, food and beverage outlets, championship golf courses, and spa & fitness center.

**Our Team:**

Universal acceptance for everyone, everywhere is at the heart of the Colonial Williamsburg Foundation. We promote diversity & inclusion of thought, culture, and background, which connects our entire team. As such, Colonial Williamsburg is proud to be an Equal Opportunity Employer. We do not discriminate on the basis of race, color, ancestry, national origin, religion or religious creed, mental or physical disability, medical condition, genetic information, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity, age, marital status, military or veteran status, citizenship, or other characteristics protected by state or federal law or local ordinance.

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