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Colonial Parking Culture: We Park Cars. Simple words, but they express the core of Colonial’s service mission. Colonial honors and respects that trust, in part, by staffing our parking facilities with well-trained and dedicated employees who go out of their way to make every parking experience a valued one.
There is a reason that Colonial is the Capital City’s leading parking provider throughout the Metropolitan Washington DC area. Simply put; Our relationships with property owners and property managersour clientsare marked by integrity and accountability.
With more than 300 parking facilities Colonial offers convenient parking for tens of thousands of Washington D.C. residents and visitors every day.
Colonial’s approach to providing great service starts with attracting the best people. We look for candidates that have a proven track record in making customers feel at home and treating their property with respect and care.
As a Customer Care Associate at Colonial Parking, you will be responsible for delivering top-notch customer service to our clients. Your primary focus will be addressing inquiries, resolving issues, and ensuring a positive customer experience. This role requires excellent communication skills, problem-solving abilities, and a passion for helping customers.
Customer Interaction:
Issue Resolution:
Documentation:
Product Knowledge:
Team Collaboration:
Customer Feedback:
High school diploma or equivalent; bachelor's degree preferred.
Associatedegree or 2 years’ experience in hospitality or service-relatedindustry
Previous experience in customer service or a related field is a plus.
2-4 years of experience in a call center environment with high level interactions with customers and clients.
Excellent written and verbal communication skills.
Strong problem-solving abilities and a proactive approach to challenges.
Empathetic and patient demeanor with a genuine desire to help customers.
Proficiency in using customer support software and CRM systems.
Ability to work independently and as part of a team.
Adaptability and willingness to learn and grow in a dynamic environment.
Competitive salary
401k Plan
Profit sharing
Paid time-off
Employee loan program
Health and Welfare benefits
Ongoing training and development opportunities
Friendly and collaborative work environment
Internal contact with Call Center Managers, Director of Remote Management Center, Vice President of Customer Care, Operations team and other members of the management team, and line management, professional employees and the hourly work force.
External contact with monthly customers, potential new customers, daily parkers, vendors and clients. Additional contacts as deemed necessary.
Physical Demands: As part of performing the duties associated with this position, the employee will be required for a period of time to stand, walk, sit, handle tools or controls, reach with hands or arms, talk and hear.
Work Environment: While performing the duties of this position, the employee may be subjected to weather conditions prevalent at the time. The noise level in this work environment can range from minimal to moderate.
Colonial Parking is an AA/EEO/Veterans/Disabled Employer.
Employer participates in E-Verify
We maintain a drug-free workplace and perform pre-employment substance abuse testing
Other
$97k-128k (estimate)
09/16/2023
05/04/2024
colonialparking.com
WILMINGTON, DE
25 - 50
1965
JOHN HATFIELD
$10M - $50M
The job skills required for Customer Care Associate (ON-SITE) include Customer Service, Customer Care, Customer Support, Problem Solving, Call Center, Billing, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Care Associate (ON-SITE). That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Care Associate (ON-SITE). Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Care Associate (ON-SITE) positions, which can be used as a reference in future career path planning. As a Customer Care Associate (ON-SITE), it can be promoted into senior positions as a Technical Customer Support Specialist II that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Care Associate (ON-SITE). You can explore the career advancement for a Customer Care Associate (ON-SITE) below and select your interested title to get hiring information.
If you are interested in becoming a Customer Care Associate, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Care Associate for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Care Associate job description and responsibilities
Customer Care Associates perform a variety of support tasks to offer exceptional service to customers.
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Understand customer requirements so as to provide appropriate clarifications and solutions.
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Work within various teams to ensure outstanding customer service.
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Maintain broad knowledge of customer products and services.
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Provided excellent customer service customers with a friendly approach and maintaining a positive attitude.
04/17/2022: Lancaster, PA
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Care Associate jobs
Attending training sessions to grow knowledge of products and to develop customer service skills.
02/08/2022: Reading, PA
Maintain an updated knowledge of the organization's products, services, and customer service policies.
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Customer orientation and ability to adapt/respond to different types of characters.
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Being able to adapt, pivot, and bend the general rules to please a customer enhances the service experience.
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Delivering great customer experiences (CX) needs to be everyone’s job.
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Step 3: View the best colleges and universities for Customer Care Associate.