***Bilingual (Spanish) can be located in Miami, Fl or Dallas, TX***

Collinson

Collinson is a global loyalty and benefits company.

We use our expertise and products to craft customer experiences which enable some of the world’s best known brands to acquire, engage and retain the most demanding and choice-rich customers. In particular, our unique expertise and insight into high earning, frequent travellers allows us to create products and solutions for our clients that inspire greater customer engagement to drive more profitable relationships, enrich their travel experiences, protect what matters and assist in in times of need.

While specializing in Financial Services, Travel and Retail, we also support clients in multiple sectors. We have worked with over 90 airlines, 20 hotel groups and more than 600 financial institutions and banks, with clients including Accor Hotels, Air France KLM, American Express, British Airways, Cathay Pacific, Diners Club, Mandarin Oriental, Mastercard, Radisson Hotel Group, Sephora, Visa and Vhi.

We take our 30 years’ experience working with these kinds of household names in over 170 countries, and help our clients to deliver the smarter experiences it takes to differentiate their propositions, and help them win deeper devotion with their customers.

Collinson is a privately-owned entrepreneurial business with 2,000 passionate people working in 17 locations worldwide. Our solutions include Priority Pass, the world’s best known airport experiences program, while we are also the trusted partner behind many of the leading financial services, airline and hotel brand’s reward programs and loyalty initiatives.

Purpose of the job

Accountable for the overall success and performance of the product, the role is responsible for the product planning and execution throughout the Product Lifecycle, including - gathering and prioritizing product and customer requirements, aligning with the product vision, and working closely with engineering, sales, marketing, and support teams to ensure effective delivery of business goals and objectives. Working in close collaboration with key stakeholders, the Product Manager plays a key role in identifying and creating defined product requirements, whilst ensuring a seamless process for all involved, ultimately turning vision into reality.

Key Responsibilities

Product Strategy

• Take full ownership of product initiatives – from ideation through opportunity assessment, solution delivery, and ‘to market’ success
• Create and manage the product roadmap, pursuing alignment across business, engineering, design, and marketing teams
• Write clear and concise product definitions capturing the vision, goals, and key elements of new offerings
• Prioritize between existing and new customers, features, architectural improvements and operational excellence
• Develop product pricing and positioning strategies
• Translate product strategy into detailed requirements and prototypes
• Ensure consistency in delivery of value, setting iteration priorities for several agile development teams
• Able to understand the trade-off between different priorities to deliver products solving customer problems to achieve business objectives

Product Execution

• Lead end-to-end product development cycle from discovery to launch and iteration;
• Scope and prioritize activities based on customer impact and business value
• Assess product designs, making specific recommendations for improvement
• Act as a product evangelist to build awareness and understanding
• Effectively communicate status, progress, and outcomes to senior management
• Support the development team with queries
• Manage product roadmaps and releases
• Run beta and pilot programs with early-stage products and sample

Data Driven and Customer Centric

• Gain an in-depth understanding of the customer's experience, identifying and filling product gaps, whilst generating new ideas to grow adoption and improve customer experience
• Understand consumption patterns and user journeys in context of product usage, to create new, engaging experiences
• Analyze key data to identify issues and discover opportunities to develop new product features
• Explore customer and business needs and feedback, reviewing various options, and mock-up prototype solutions
• Define a set of KPIs to measure business impact with the ability to analyze and utilize them in decision-making processes
• Represent the customer (proxy) within the development process
• Determine feature requirements

Influencing People

• Motivate and inspire the product team and stakeholders to champion the product vision, goals, strategy, and benefits throughout the company
• Create buy-in for the product vision both internally and with key external partners
• Collaborate with business partners to facilitate meetings for business requirements definition, technical requirements elicitation, integration specification updates, request data samples, and articulate dependencies
• Manage incoming escalations, analyzing issues and engaging the team into problem framing and ideation processes to deliver the most optimal solution
• Provide insight to stakeholders on the product and market
• Manage cross-functional teams

Knowledge, skills and experience required

• Proven experience in product management and product development
• Strong communication skills
• Strong customer focus and empathy
• Take-charge mentality, growth mindset, detail-oriented
• Experience delivering results in a data-driven environment
• Ability to interpret feedback from various stakeholders to evaluate performance of services, platform, or processes, and develop recommendations on how best to address for both the near term and long term solutions
• Ability to research and analyzdale business information to develop an understanding of the industry and competitive environment
• Demonstrated success implementing and managing digital asset management solutions and/or workflows in a complex or creative environment
• Strong track record of positive team collaboration and partnership
• Ability to multi-task in a fast-paced environment with fluctuating and conflicting priorities and deadlines
• Self-starter with a problem-solving mindset, the ability to work with minimal supervision, and to direct others’ work
• Experience in the travel industry is a plus
• Bi-lingual (US English, and Latin American Spanish or Brazilian Portuguese) is a plus