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Date Posted:
2024-05-03Country:
United States of AmericaLocation:
HWA33: Federal Way, WA 32125 32nd Avenue South , Federal Way, WA, 98001-9345 USAPosition Role Type:
OnsiteAt Collins Aerospace, our customers are at the core of our business and meeting each of their unique needs is the key to our success. This position works directly with Airlines, Airline Maintenance and Repair Overhaul (MRO) facilities, & Brokers, providing support for their parts in the need of repair. If you’re an energetic, self-starter interested in paving a career in a dynamic environment, apply now!
Primary Responsibilities
Perform duties related to overall customer service and account management: logistics, contract management, and customer relations.
Effectively manage a large amount of written communication and data while complying with internal and external process.
Process customer repair orders and quotes in accordance with Standard Work procedures, and when required, redirect queries to appropriate department or personnel.
Coordinate and create documentation of receipt and repair of equipment necessary to comply with federal policies and current procedures.
Utilize enterprise system (SAP) to input or extract repair/material data.
Assists in interface with intra-company departments relative to warranty, credit, billing, etc.
Maintain knowledge of Collins organization and products to provide the appropriate information and support to customers.
Consistently document customer service needs to identify patterns and maintain quality.
Position can require consistent movement. Tasks can include unboxing (up to 15 lbs).
Qualifications/Experience Needed
Typically requires HS Diploma or AA/AS degree (or other 2-year post high school training) with a minimum of 4 years of relevant experience or in the absence of a HS diploma, GED or AA/AS degree, 6 years of relevant experience is required.
U.S. Person (U.S. citizen, permanent resident, or granted refugee or asylee status) as defined here: https://www.ecfr.gov/current/title-22/chapter-I/subchapter-M/part-120/subpart-C/section-120.6
Must have previous experience working in a customer-facing role.
Prior experience communicating verbally and via email with customers required.
Experience utilizing MS office software required.
Preferred Qualifications
SAP experience.
Collins Aerospace, an RTX company, is a leader in technologically advanced and intelligent solutions for the global aerospace and defense industry. Collins Aerospace has the capabilities, comprehensive portfolio and expertise to solve customers’ toughest challenges and to meet the demands of a rapidly evolving global market.
Our Avionics team advances flight deck solutions, airborne communications, vision systems, sensors and fire protection for commercial and military customers around the world. That means we’re helping people reach their destination safely and keeping pilots, passengers, flight crews, airlines, airports and military personnel connected and informed. And we’re providing industry-leading fire protection and safety systems that our customers can count on when it matters most. Are you ready to learn from the most knowledgeable experts in the industry, develop the technologies of tomorrow and reach new heights in your career? Join our Avionics team today.
#reempowerprogram
This role is also eligible for the Re-Empower Program. The Re-Empower Program helps support talented and committed professionals as they rebuild their capabilities, enhance leadership skills, and continue their professional journey. Over the course of the 14-week program, experienced professionals will gain paid, on-the-job experience, have an opportunity to participate in sessions with leadership, develop personalized plans for success and receive coaching to guide their return-to-work experience. Upon completion of the program, based on performance and contributions participants will be eligible for a career at RTX.
Minimum Program Qualifications:
Be on a career break of one or more year at time of application
Have prior experience in functional area of interest
Have interest in returning in either a full-time or part-time position
Diversity drives innovation; inclusion drives success. We believe a multitude of approaches and ideas enable us to deliver the best results for our workforce, workplace, and customers. We are committed to fostering a culture where all employees can share their passions and ideas so we can tackle the toughest challenges in our industry and pave new paths to limitless possibility.
WE ARE REDEFINING AEROSPACE.
Onsite: Employees who are working in Onsite roles will work primarily onsite. This includes all production and maintenance employees, as they are essential to the development of our products.
Regardless of your role type, collaboration and innovation are critical to our business and all employees will have access to digital tools so they can work with colleagues around the world – and access to Collins sites when their work requires in-person meetings.
Some of our competitive benefits package includes:
Medical, dental, and vision insurance
Three weeks of vacation for newly hired employees
Generous 401(k) plan that includes employer matching funds and separate employer retirement contribution, including a Lifetime Income Strategy option
Tuition reimbursement program
Student Loan Repayment Program
Life insurance and disability coverage
Optional coverages you can buy: pet insurance, home and auto insurance, additional life and accident insurance, critical illness insurance, group legal, ID theft protection
Birth, adoption, parental leave benefits
Ovia Health, fertility, and family planning
Adoption Assistance
Autism Benefit
Employee Assistance Plan, including up to 10 free counseling sessions
Healthy You Incentives, wellness rewards program
Doctor on Demand, virtual doctor visits
Bright Horizons, child and elder care services
Teladoc Medical Experts, second opinion program
And more!
At Collins, the paths we pave together lead to limitless possibility. And the bonds we form – with our customers and with each other - propel us all higher, again and again.
Apply now and be part of the team that’s redefining aerospace, every day.
RTX is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.
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Full Time
Durable Manufacturing
$47k-58k (estimate)
01/14/2024
07/09/2024
collinsaerospace.com
TROY, OH
15,000 - 50,000
2012
Private
JAMES BLACKBURN
$1B - $3B
Durable Manufacturing
UTC Aerospace Systems is a supplier of technologically advanced aerospace and defense products.
The job skills required for Customer Service Representative (Onsite) include Customer Service, Billing, Planning, Written Communication, Life Insurance, Leadership, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Service Representative (Onsite). That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Service Representative (Onsite). Select any job title you are interested in and start to search job requirements.
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