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Collectors is the leading creator of innovative technology that provides value-added services for collectors worldwide. We grade, authenticate, vault and sell millions of record-setting collectibles, all while modernizing and digitalizing the process to further our mission of helping collectors pursue their passions.
We’re always on the lookout for talented people to join our growing team.
Our services span collectible coins, trading cards, Funko Pops!, video games, event tickets, autographs, and memorabilia.
Our subsidiaries include PSA, PCGS, WATA, Card Ladder, Goldin, and the Long Beach Expo collectibles trade show.
Since our founding in 1986, we have graded and authenticated millions of items. We employ more than 1,700 people across our headquarters in Santa Ana and offices in Jersey City, Seattle, Hong Kong, Paris, Shanghai, and Tokyo.
We’re always on the lookout for PSA Customer Care Representatives throughout the year to join our PSA Customer Care team to provide world class customer care to our customers around the world.
Our next upcoming group training class will be in early April!
Professional Sports Authenticator (PSA) is the largest and most trusted third-party trading card authentication and grading company in the world.
You’ll answer customer inquiries for Collectors supporting PSA. As a Customer Care Representative, you will provide service information while resolving customer concerns over the phone, through email, on social media, through Live Chat, on Collectors message boards and in person when needed.
You'll report to the PSA Customer Care Manager and work full-time onsite 5 days a week from our Jersey City, NJ corporate office.
What You Will Do :
Who You Are :
responds well to questions; demonstrates group presentation skills; participates in meetings
remains open to others’ ideas and tries new things
supports everyone’s efforts to succeed
Manages difficult or emotional customer situations; responds promptly to customer needs; solicits customer feedback to improve service;
responds to requests for service and assistance; meets commitments, earns praise from customers
Identifies and resolves problems in a timely manner; works well in group problem solving situations
Physical Requirements :
Hourly Rate : The hourly range for this position is $18-$20. Entry level operations positions generally start at an hourly rate of $18.
Actual compensation in this range will be based on a variety of non-discriminatory factors, including location, job level, prior experience, and skill set.
Reasons To Join Us :
Candidates must be authorized to work in the United States.
Last updated : 2024-05-18
Full Time
$42k-53k (estimate)
04/30/2024
06/05/2024
collectors.com
Santa Ana, CA
200 - 500
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