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Customer service representative
Cogent Infotech Deerfield, IL
$95k-120k (estimate)
Full Time | IT Outsourcing & Consulting 1 Week Ago
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Cogent Infotech is Hiring a Customer service representative Near Deerfield, IL

Possibility of extension

Section 1 : General Information

  • Job Title : Analyst
  • Function : Supply Chain
  • Division : CPD
  • Department : Supply Chain
  • Supervisor Title : Director, Customer Supply Chain

Section 2 : Job Summary :

  • This hybrid position will be on-site Office reporting to Customer Supply Director.
  • The focus of this position will be to partner with internal and external supply chain teams to achieve mutually agreed upon goals.

Section 3 : Job Requirements (Minimum number of years of experience, skills, certification, and academic background required to perform this job) :

Outstanding Data Management skills- Microsoft Office Suite applications with an intermediate / advanced focus in Excel (VLOOKUP, Pivot Tables, etc.

SAP, database, and forecasting experience preferred

  • An understanding of relational data base concepts; the ability to merge and transfer files resulting in the creation of reports from multiple sources
  • Ability to drive to and articulate insights and actionable recommendations from data analysis
  • Strong interpersonal skills- ability to work individually and as part of a team.
  • Direct experience with regular interaction / management of a retail customer preferred
  • Possess a four (4) year college degree or equivalent job experience, preferably in logistics or business.
  • A minimum of 1-3 years business experience

Section 4 : Judgment and Decision Making

  • Colleague in this position needs to display excellent analytical judgment in determining trends & root causes and leading to actionable and proactive recommendations.
  • Supervision will be intermittent and ability to work autonomously and lead initiatives is important.
  • Role has significant interaction with internal Supply Chain & Sales functions, and regular interaction with various levels / functions at the customer.
  • Colleague will have to make decisions regarding nature of communication, message, tone, impact. Sales / Customer interaction will be Moderately supervised.

Section 5 : Essential Physical Requirements (if applicable-i.e. lifting exactly how much, bending, climbing, driving equipment) :

  • Minimal.
  • Extensive computer-use; stationary work.
  • Some travel required

Sections 7 : Essential Duties and Responsibilities :

Tasks, Duties & Responsibilities % of time spent

Total should 100%

  • Proactively monitor and manage subscribed store in stock through a standard cadence 15%
  • Proactively monitor and analyze end to end process to ensure that we are delivering Walgreens’ orders on time and in full, including Carrier collaboration 15%
  • Ad hoc analysis from Walgreens and Commercial Teams 15%
  • Conduct bi-weekly Collaboration meetings / calls for specific categories 10%
  • Proactively collaborate on display volume with the goal of developing displays that maximize store distribution 5%
  • Ensure good ad preparedness and complete post event analyses for promotional events 5%
  • Proactively collaborate and maintain baseline forecasts in Walgreen’s system (including running reports that identify areas of concern) 5%
  • Recommend opportunities to achieve end to end supply chain cost savings 5%
  • Participate in Walgreen’s monthly on-site share group discussions 5%
  • Administration to include scheduling meetings, monitoring / maintaining order flow calendars, etc. 5%

Section 8 : Required Competencies :

Shows Curiosity

  • Desire to dig deep into problems and understand them; desire to create insights and solutions
  • Welcomes new and different ideas with an open mind
  • Challenges own work with flexibility and integrates changes

Focuses on Quality

  • Displays great rigor in being precise and accurate
  • Restless in evolving work to higher level

Interacts Effectively

  • Strong written and verbal communication skills coupled with excellent interpersonal skills needed to effectively communicate across multiple departments and in customer interactions
  • Actively networks across functions and sub-functions to build productive relationships
  • Balanced & calm demeanor in face of challenges and adversity

Takes Initiative

  • Ability to work well autonomously
  • Ownership of work product and desire to take work to next level
  • Comfortable leading initiatives and managing individuals from a project basis.

Focuses on Results

  • Sets priorities in own work and manages time effectively- strong multi-tasking ability
  • Reacts in a constructive manner when faced with unexpected or unclear situations
  • Adjusts priorities and actions rapidly when appropriate, reacts to the latest data
  • Sensitive to deadlines- proactive in communicating deviations from deadlines

Customer Focused

  • Directly interacts with Customers (Retailer & Sales)
  • Highly empathetic in understanding customer POV
  • Business maturity to balance customer : company goals and priorities

Please Note : This job description does not list all duties of the job. Employees may be asked by management to perform other duties.

Last updated : 2024-05-01

Job Summary

JOB TYPE

Full Time

INDUSTRY

IT Outsourcing & Consulting

SALARY

$95k-120k (estimate)

POST DATE

05/03/2024

EXPIRATION DATE

05/12/2024

WEBSITE

cogentinfo.com

HEADQUARTERS

IRVING, TX

SIZE

100 - 200

FOUNDED

2010

TYPE

Private

CEO

MICHAEL CHRISTOPHER

REVENUE

$10M - $50M

INDUSTRY

IT Outsourcing & Consulting

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