This is where you save and sustain lives

At Baxter, we are deeply connected by our mission. No matter your role at Baxter, your work makes a positive impact on people around the world. You’ll feel a sense of purpose throughout the organization, as we know our work improves outcomes for millions of patients. 

Baxter’s products and therapies are found in almost every hospital worldwide, in clinics and in the home. For over 85 years, we have pioneered significant medical innovations that transform healthcare.

Together, we create a place where we are happy, successful and inspire each other. This is where you can do your best work. 

Join us at the intersection of saving and sustaining lives— where your purpose accelerates our mission. 

Your Role at Baxter

THIS IS WHERE you build trust to achieve results!

Are you motivated by our mission of saving and sustaining lives? This is where you can apply your customer service leadership skills in support of our product lines!

In this role, you'll be able to work as a coach and mentor to other customer service team members, and help resolve escalated customer concerns.

What You'll Be Doing:

• Escalation point for customer service reps to resolve problems requiring special handling or those not able to be resolved at front-line level. Contact parties involved and take necessary action to resolve problems with internal departments 3PL and vendors. Take proactive steps as appropriate.
• Ensures good customer relations are maintained.
• Updates and develops policies and internal processes
• May provide coaching, training, new hire phase-in, and day to day activity to peers or other department employees
• Assists in organizing the workflow of the workgroups to provide the most effective and efficient service in accordance with established policies and procedures
• Participates on special projects as assigned
• May determine standard work, new methods and procedures on assignments
• Actively participate in identifying process improvements that drive efficiency within the customer service organization
• Support the development of teaching and driving lean principles and philosophy across the organization
• Assist in daily customer service operational activities as needed; may include taking calls and working office support team tasks

What You'll Bring:

• Associates Degree or equivalent related experience required. Bachelor's Degree preferred.
• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. List knowledge, skills, and/or abilities required.
• N/A: Intern or Co-op
• Strong customer facing, interpersonal and communication skills required
• Advanced internet/intranet skills and strong knowledge of Excel, PowerPoint and Word
• Must have exceptional follow-through with assigned tasks, have excellent multi-tasking skills, be self-motivated and customer service oriented.
• Ability to complete tasks with minimal direction from manager and/or supervisor
• Must be able to proactively improve processes, initiate projects and implement change
• Possess strong presentation/teaching skills
• Willing to participate in a team approach displaying flexibility as situations demand
• Able to effectively lead a team and facilitate discussions and drive decisions so that team objectives can be met
• Capable of organizing a wide variety of materials and information in a manner that is intuitive and user-friendly
• Required Certified Pharmacy Technician

We understand compensation is an important factor as you consider the next step in your career. At Baxter, we are committed to equitable pay for all employees, and we strive to be more transparent with our pay practices. The estimated base salary for this position is $44,800 - $61,600 annually. The estimated range is meant to reflect an anticipated salary range for the position. We may pay more or less than of the anticipated range based upon market data and other factors, all of which are subject to change. Individual pay is based on upon location, skills and expertise, experience, and other relevant factors. This position may also be eligible for discretionary bonuses. For questions about this, our pay philosophy, and available benefits, please speak to the recruiter if you decide to apply and are selected for an interview.

The successful candidate for this job may be required to verify that he or she has been vaccinated against COVID-19, subject to reasonable accommodations for individuals with medical conditions or religious beliefs that prevent vaccination, and in accordance with applicable law.

Equal Employment Opportunity

Baxter is an equal opportunity employer. Baxter evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability/handicap status or any other legally protected characteristic.

EEO is the Law EEO is the law - Poster Supplement 
Pay Transparency Policy

Reasonable Accommodations
Baxter is committed to working with and providing reasonable accommodations to individuals with disabilities globally. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application or interview process, please click on the link here and let us know the nature of your request along with your contact information.

Recruitment Fraud Notice
Baxter has discovered incidents of employment scams, where fraudulent parties pose as Baxter employees, recruiters, or other agents, and engage with online job seekers in an attempt to steal personal and/or financial information. To learn how you can protect yourself, review our Recruitment Fraud Notice.