**Customer Service / Retention Specialist**

Scottsdale, AZ *****$200 Sign-on Bonus*****

Cobblestone Auto Spa is a leading Full-Service Car Wash and Convenience Store with locations all over the Valley! We are rapidly expanding and are seeking a Customer Retention Specialist to join our team.

**Customer Retention Specialist**

Our Retention Specialist will play a key role in the growth of our organization, by serving as the front-line contact for FastPass Customers in a retention and sales capacity. They will act as a consultant recommending long term solutions to our customers. Their number one goal is to provide an award winning customer experience that increases brand loyalty. A successful representative gets it right the first time, reducing the need for repeat calls or escalations.

**Duties Include:**

Consistently improve retention rates and achieve retention goals.

Superb listening skills with ability to overcome customer's initial concerns and objections.

Handle each call with empathy, compassion, and professionalism to ensure best customer experience possible.

Working with customers via phone in an office/call-center environment and sales focused.

CRM and technology aptitude to handle multiple platforms at a high volume and fast pace and ensure detailed and thorough notes are provided for each call.

Influence customers to recognize the value of our services.

Problem solving is a must as you quickly identify the root cause of customer issues, pinpoint strategies to eliminate those issues, and work with customer to negotiate mutually beneficial terms.

**Qualifications:**

Understanding of the FastPass program and the importance/value it adds to our organization

Retention/Sales experience of at least 2 years (preferred)

Customer Service experience of at least 2 years (preferred)

Strong sales savvy and persuasion skills

Strong written and oral communication skills

Talent for multitasking; typing while talking to customers

Proficient with computers, strong keyboarding skills

An aptitude for problem-solving and handling objections

Attention to detail

Ability to spend large amounts of time on the phone at a desk.

**What we offer:**

* Competitive base pay bonus. **(Expected 50K yearly combined)**

* Benefits: Medical, Dental, Vision, 401k

* Vacation Time, Paid Holidays