Be Part of Our Next Chapter

For over almost 60 years, our solutions have enabled impactful connections between some of the world’s leading brands and their customers. And while we’ve already done a lot of work we’re proud of, we’re just getting started!

We’re a global technology company focused on creating dynamic, smart, personalized and engaging customer experiences powered by our range of digital hardware, our proprietary content management system and our industry leading signage solutions. (For example: If you’ve ordered in-store or in the drive-thru at McDonald’s somewhere in the world in the last few years, chances are you’ve interacted with our digital solutions.) We work in over 50 global markets and have 9 offices around the world, with a global headquarters proudly located in our founding home of Sydney, Australia.

Coates Group has the values of a family-owned business and the innovative spirit of a start-up, both which fuel our purpose – Creating Connections. Empowering Partnerships. Always Evolving. Through hard work, dedication and creativity, we’ve become industry leaders who have won awards and set records while remaining focused on continual growth and evolution. We are a 2x Australia Good Design Award winner and successfully completed the largest hardware deployment in Quick Service Restaurant history.

We are curious, charismatic, authentic and we value and leverage the diversity of our crew. We are imaginers, kindness enthusiasts, experts, creators, thinkers, challengers, collaborators and over-achievers. And together, as a Crew, we are revolutionizing the way the world’s leading brands leverage technology to drive the best customer experiences.

As a Senior Account Director for Coates Group in North America, you will be pivotal in driving technology delivery and fostering account growth within our client base. This role will be responsible for validating installation forecasts with the client on a monthly basis and forecasting the demand accurately with the Coates Supply Chain to drive precise inventory volumes with appropriate lead times. Demand planning and forecast accuracy are critical to manage costs while exceeding client expectations. Account Management is a key driver of our sales and operations planning process (S&OP). This position combines a deep understanding of our technology solutions with exceptional client relationship management skills to ensure successful project implementation and sustainable business expansion.

Responsibilities:

•Client Relationship Management: Cultivate and maintain strong, long-term relationships with key client stakeholders, understanding their technology needs and aligning our solutions accordingly.

•Technology Solution Expertise: Develop an in-depth understanding of our technology products and services, staying current with industry trends, and effectively communicate their value to clients.

•Account Growth: Identify opportunities for account growth and collaborate with cross-functional teams to formulate strategies for upselling and expanding our technology solutions within existing client accounts.

•Project Oversight: Act as the primary point of contact for client projects, ensuring successful delivery by coordinating with project managers, technical teams, and other stakeholders.

•Consultative Selling: Employ a consultative approach to understand client pain points, challenges, and objectives, proposing tailored technology solutions to address their unique needs.

•Revenue Generation: Meet and exceed sales targets, driving revenue growth by effectively selling technology solutions, upselling, and cross-selling additional services.

•Market Research: Stay informed about industry trends, competitive offerings, and emerging technologies to identify new business opportunities.

•Reporting and Forecasting: Maintain accurate records of client interactions, sales activities, and forecasts, providing regular updates to management.

•Negotiation: Lead negotiations on pricing, contracts, and terms to ensure mutually beneficial agreements with clients.

•Customer Advocacy: Act as a client advocate within the organization, ensuring client satisfaction and addressing any concerns or issues promptly.

•Product Knowledge: Understand the ins and outs of Coates Group products or services and effectively communicate value propositions, technical details, and potential integrations.

•Relationship Building: Building and nurturing relationships with new and existing clients is crucial. This includes understanding clients' needs, business challenges, and how the technology can solve them.

•Strategic Thinking: Having a big-picture perspective and the ability to plan and execute strategies that align with Coates’ growth and revenue objectives.

•Collaboration and Teamwork: Ability to work well with internal teams, such as Product, Technology, Deployment, Supply Chain and Support. This ensures the client gets the best solution and support possible.

•Problem-Solving: Handling objections, addressing client concerns, and aligning Coates’ offerings with client needs are all critical.

•Data-driven decision-making: Using CRM tools, analytics, and other data sources to strategize and make informed decisions.

Qualifications & Experience:

•Bachelor’s degree in business, technology, or a related field (Master’s preferred).

•Proven track record in technology sales, delivery and account management, with at least 7 years of experience in a similar role.

•Deep understanding of technology solutions and their applications.

•Exceptional communication, negotiation, and presentation skills.

•Strong analytical and problem-solving abilities.

•Ability to work collaboratively with cross-functional teams.

•Results-driven mindset and a commitment to meeting and exceeding sales and delivery targets.

•Proficiency in CRM software and sales and delivery tracking tools.

•Pipeline Management: Efficiently managing and tracking leads, prospects, and opportunities through the sales and delivery cycle using tools like Customer Relationship Management (CRM) systems.

•Stakeholder Engagement: Engaging and influencing various Coates Group and external stakeholders to drive deals forward.

•Contract Negotiation: Skilled at drafting, reviewing, and negotiating contracts to ensure they are beneficial and align with both parties' expectations.

•Market Analysis: Analyzing market trends, competitive landscape, and customer feedback to align sales and delivery strategies.

•Presentation Skills: Creating and delivering compelling presentations tailored to various audiences, technical teams, C-level executives, or end-users.

•Forecasting: Predicting sales and delivery outcomes based on data, trends, and industry knowledge. This helps in setting realistic targets and strategies.

•Cross-functional Collaboration: Working seamlessly with different departments, such as marketing, product, finance, and customer support, to ensure client satisfaction and deal closure.

•Conflict Resolution: Addressing and resolving conflicts or issues that arise during the sales and delivery process, whether internal or with clients.

•Financial Acumen: Understanding pricing strategies, discount structures, and financial terms to ensure profitability and value delivery.

•Account Management: Ensuring existing clients are satisfied, upselling or cross-selling when appropriate, and addressing concerns.

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About Coates

We are industry leaders who have won awards and set records. We are a 2x Australia Good Design Award winner and we successfully completed the largest hardware deployment in Quick Service Restaurant history.

We are industry leaders who have won awards and set records. We are a 2x Australia Good Design Award winner and we successfully completed the largest hardware deployment in Quick Service Restaurant history.

We are led by a forward-thinking CEO who has demonstrated a true passion for people and making Coates a place where people genuinely enjoy working. Our growth plans enable a focus on providing rapid career advancement opportunities for our talent.

Together, we are creators, allowing us to make our purpose a reality – to create immersive brand experiences for everyone.

Join a Crew that Cares

Be part of a global team of talented, ambitious, creative people that value integrity, individuality and inclusivity. (Ask us about our Equality Empowerment Initiatives).

The benefits include an annual market competitive bonus program and our “Thrive Program” which includes a suite of flexible work options because we’re strong believers that you should never miss an important life or work moment. Thrive also provides dedicated time to prioritize our health and wellbeing (think virtual Yoga or meditation sessions), a Global Wellness paid day off to recharge as well as a “Give Back Day” to allow our Crew an opportunity to make an impact in the community.

Be inspired To Be More

We skip the red tape and aim to always stay nimble. We’re proud of where we’ve been and are energized by where we’re going. We encourage ideas and perspectives because we know the more we have, the better we are. We work hard but have fun along the way. We push the boundaries but keep it real and authentic. We believe in the values that got us here are the ones that will continue to lead us forward. We are excited by what we’ve accomplished, but know the best is yet to come.

Coates Group is an Equal Opportunity Employer and does not discriminate on the basis of race, color, creed, national or ethnic origin, gender, religion, disability, age, political affiliation or belief, disabled veteran, veteran of the Vietnam Era, or citizenship status (except in those special circumstances permitted or mandated by law).