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Cloud5 is the leading communications technology and services provider to customer- centric brands across the Americas. The company’s fast, reliable Internet solutions and flexible voice systems enhance the guest experience and resident satisfaction at more than 5,000 hotels, MDUs, and commercial facilities. Cloud5’s award-winning Contact Center combines innovation with skilled, highly tenured agents to deliver sales and service that add value across any channel. The company’s 24/7 Managed Services Division provides outsourced technical strategy, management and monitoring to help customers control operating costs and free up internal resources.
We are seeking Tier 2 Technical Support Specialist , in our Chicago,IL office.
The Tier 2 Technical Support Specialist responds to service tickets and requests for local and remote network support in order to meet service level agreements. Troubleshooting and resolving hardware, software, application, network, user access, and all related issues are part of the daily routine.
PRIMARY RESPONSIBILITIES INCLUDE, but are not limited to:
QUALIFICATIONS
It is the policy of Cloud5, as an equal opportunity/affirmative action employer, to hire the best qualified people available without regard to race, creed, color, sex, sexual orientation, marital status, age, national origin or ancestry, religion, status with regard to public assistance, order of protection status, disability, or veteran status.
Job Type: Full-time
Benefits:
Schedule:
Experience:
Work Location: Hybrid remote in Chicago, IL 60607
Full Time
$85k-106k (estimate)
11/11/2023
04/10/2024
cloud5.com
SPRINGFIELD, MA
500 - 1,000
2006
Private
MARK HOLZBERG
$50M - $200M
Cloud5 provides HSIA, internet, cloud-based PBX, SIP trunking, PBX support services for the hospitality industry.