60 Customer Service Manager Jobs in Southlake, TX
Close The Loop is Hiring a Customer Service Manager Near Southlake, TX
Customer Service Manager
ISP Tek Services is looking for an energetic and motivated Customer Service Manager for its Southlake, TX location. We are a growing company, and this is an exciting time to join our team as we have been building our pipeline to offer our innovative services to a variety of industries seeking our help to reach their sustainability goals.
We are an HP Authorized Distributor and Microsoft Registered Refurbisher, certified to refurbish off-lease or previously owned business class computers and laptops. We strive to create value and superior user experience for all our customers. By leveraging world-class refurbishment processes and technologies we convert them into ?As Good As New? laptops and desktops: at a fraction of the cost of owning a new laptop and desktop.
Position Summary:
Incumbent reports to the Director of Sales and General Manager and receives direction in the form of broadly defined objectives.
The Customer Service Manager provides RMA Tracking/Support, low-level tech support, answers phone calls/emails, and assists the Sales team with data entry. The Customer Service Manager communicates with the QC Manager on reoccurring issues and handles customer escalations.
Exemption Status: Exempt; Full-Time
Annual Salary: Up to $40,000.00, based on experience
Qualifications and Requirements:
- 1 years experience in a leadership role.
- 3 years experience in Customer Service
- General PC knowledge is required.
- Proficient experience with Microsoft Office (Word/Excel/Outlook) and Microsoft Teams
- Advanced Microsoft Excel skills preferred
- Familiarity with inventory management software, experience selling on eBay/Amazon and General Sales preferred
- Ability to be extremely detail oriented
- Exceptional verbal and written communication skills to ensure appropriate communication both internally and externally
Work Environment:
- Position works in both an office environment and a production floor environment, including loud noises, vibrations, and some airborne particles present
- Position may be required to stand, walk sit, reach, climb, stoop, kneel, crouch or crawl, and lift up to 25 lbs.
Join a team that's making a difference! Apply now!
Please include/attach a cover letter, resume and salary requirements.
Job Summary
Full Time
$85k-111k (estimate)
04/18/2024
06/17/2024
closetheloop.com.au
<25
The job skills required for Customer Service Manager include Customer Service, Leadership, Microsoft Office, Written Communication, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Service Manager. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Service Manager. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Service Manager positions, which can be used as a reference in future career path planning. As a Customer Service Manager, it can be promoted into senior positions as a Customer Service Senior Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Manager. You can explore the career advancement for a Customer Service Manager below and select your interested title to get hiring information.
If you are interested in becoming a Customer Service Manager, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Service Manager for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Service Manager job description and responsibilities
As a Customer Service Manager, your most important role is leading and motivating a team of staff to ensure they’re giving the best customer service possible.
02/02/2022: San Antonio, TX
They develop and implement standards effective in sustaining the relationship between an organization and its clients.
02/12/2022: Monterey, CA
Support the customer service team in resolving escalated issues or complaints and ensuring prompt turnaround for all service requests with consistent quality.
01/27/2022: Muskegon, MI
Customer service managers oversee teams of customer service representatives.
04/16/2022: Clarksville, TN
Determine operational strategies by conducting needs assessments, performance reviews, capacity planning, productivity, quality, and customer-service standards.
02/10/2022: Youngstown, OH
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Service Manager jobs
They need to know how to attain key metrics such as service levels and use tools such as workforce management to manage productivity.
02/11/2022: Austin, TX
Customer service managers generally need a bachelor’s degree.
04/15/2022: Manchester, NH
Although certifications are not essential for this position, many customer service managers pursue optional credentials.
03/15/2022: Huntsville, AL
They should know how to set customer service goals, use CRM tools and build teams.
03/13/2022: Kennewick, WA
Customer service managers with good listening skills can easily pay attention to the customer to understand what they are actually saying.
04/16/2022: Detroit, MI
Step 3: View the best colleges and universities for Customer Service Manager.
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