JOB DESCRIPTION

Title: National Closing Manager Reports to: Chief Operating Officer
Position: Salary/Exempt Department: Closing

Position Overview

The National Closing Manager reports directly to the Chief Operating Officer and will be responsible for managing the retail closing department. This role will also serve as the point of contact and expertise for all division closing departments.

Position Responsibilities

Team Management

• Direct day-to-day management, attendance, training, hiring, recruiting, and performance reviews for the Retail Closing Team.

· Perform side-by-side observations and meet regularly to ensure all team members are performing at their highest potential.

· Deliver consistent training throughout the team to continually increase knowledge and overall productivity. Training should be extended to all closing teams.

· Utilize training, performance assessment, coaching, and project management best practices to lead and manage team to successfully achieve goals.

· Develop effective plans that enable all areas of the Closing Operations team to meet and/or exceed performance targets and service level agreements.

Department Management

· Source of contact and expertise for all division closing teams.

· Respond to and resolve all escalated issues raised by internal and external customers ensuring processes are in place to mitigate future escalations and potential risk.

· Ensure service level agreements and/or standard workflows are consistently met.

· Adhere to all required lending policies, procedures and standards.

Position Education/Experience

• 5 years mortgage closing experience required.

· Expert knowledge of consumer real estate lending products, regulatory compliance, closing functions and underwriting guidelines.

· In-depth pipeline management experience required.

· In-depth knowledge of title requirements to assure priority lien.

• Customer service driven with excellent written and verbal communication skills.

· Planning, organizational skills and ability to manage multiple priorities.

· Excellent leadership skills and customer service orientation.

· Proven change management experience.

This job specification should not be construed to imply that these requirements are the exclusive standards of the position. Click n’ Close is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national or ethnic origin, age, disability, protected veteran status, or other characteristics protected by applicable law.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Paid training
• Vision insurance

Experience level:

• 5 years

Shift:

• 8 hour shift

Weekly day range:

• Monday to Friday

Work Location: Hybrid remote in Addison, TX 75001