Customer Experience Representative Job Description. Job Title: Customer Experience Representative. Location. Addison. Hours. 8:30 am – 5:30 pm or 9:00 am – 6:00 pm M-F. Summary. The Customer Care Specialist is the primary point of contact for customers that have existing loans with Click n’ Close, Inc. The Customer Care Specialist is responsible for inbound and outbound calls regarding mortgage questions involving taxes, hazard insurance (flood, ...
