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Cleveland Brothers, the largest Cat dealer in Pennsylvania, northern West Virginia and western Maryland, has an immediate opportunity for a Field Service Coordinator.
This position will work closely with the Service Supervisor who manages the Service department. Core responsibilities revolve around executing work order flow for the construction equipment division.
Under general direction of supervisor(s) this position provides support services to the employees, manager, and customers by ensuring the efficient flow of documentation and supplies from various sources.This position mandates that the employee be able to perform all of the following functions:
- Open & close master and sub work orders- Enter time into Time Collection System and prepare and process required paperwork- Order & distribute materials for shop or field personnel- Research literature- Verify, record, maintain, & submit specific service shop records- Substitute for other positions and other functions as assigned by necessity
SUMMARY OF DUTIES:
This position may perform any combination of the following duties:
- Greet and assist customers in person or over telephone to answer questions related to parts, equipment, rebuilt items, or repairs and scheduling- Enter personnel time into time collection system and generate all required paperwork- Advise concerned parties on status of jobs- Generate internal, monthly, master and sub work orders as well as purchase orders for repairs on all equipment of the various product lines- Research part numbers from data base, and computer inventory records- Maintain up-to-date files of product catalogues and technical data- Order parts by computer for repairs from either inside or outside the Company and oversee distribution- Accept payments for services- Keep logs of repairs performed, customer calls, and parts required- Compile reports on service employees hours, repair time on customer equipment, and machine history- Initiate warranty claims and credit unused or defective parts against work orders- Schedule repair work in absence of supervision- Coordinate record keeping with sales and administrative personnel- Receive payments and credit to work order when completed- Operate basic office equipment- Perform other work related duties as required- Thorough understanding of shop practices and procedures focusing on work order processes- Knowledge of product and part inventory, diesel and gas engines- Working skills in researching and ordering of parts coupled with computer supported clerical ability- Proven ability to organize and prioritize work based on time constraints- Strong communication skills for dealing with customers and fellow employees
BACKGROUND TRAINING AND EXPERIENCE:
Clerical experience in a service shop demonstrating increased responsibility and having significant exposure to the fundamentals of engines and electrical systems, or an equivalent combination of training and experience acceptable to Company.
Why Join the Cleveland Brothers Team:
About Us: Founded in 1948, Cleveland Brothers Equipment Co., Inc., is the exclusive Cat dealer of western and central Pennsylvania, northern West Virginia and western Maryland, providing new, used and rental equipment, parts and service.
Cleveland Brothers supplies a vast variety of solutions and products, including construction machinery, industrial diesel and gas engines and generators, air compressors and boosters, oil and gas machinery and much more, in addition to full truck service for all makes and models. With 29 locations, customers have access to all of the parts and equipment needed to get the job done, backed by industry-leading technicians and staff. For more information, please visit .
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.Full Time
Wholesale
$75k-97k (estimate)
04/18/2024
06/17/2024
clevelandbrothers.com
MURRYSVILLE, PA
1,000 - 3,000
1948
JAY W CLEVELAND JR
$200M - $500M
Wholesale
Founded in 1948, Cleveland Brothers Equipment Co., Inc. is the exclusive Cat dealer of western and central Pennsylvania, northern West Virginia and western Maryland. Cleveland Brothers supplies a vast variety of solutions and products, including construction equipment, parts and service, industrial diesel and gas engines and generators, oil and gas machinery, on-highway trucks and much more. With 25 locations, customers have access to all of the used parts and used equipment needed to get the job done, backed by industry-leading technicians and staff. For more information, please visit www.Cle...velandBrothers.com. We offer a broad-range of services that will fit any of your light and heavy equipment needs, including: - New, Used & Rental Equipment - Parts & Service - 25 Branch locations serving PA, WV and MD - Energy & Transportation - CB Hymac | Custom Hydraulics, Machining, Fabrication & Chroming - CB Con-Agg | Aggregate Crushing & Screens Provider - SITECH | Job Site Technology Provider
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The job skills required for Field Service Coordinator include Scheduling, Communication Skills, Life Insurance, etc. Having related job skills and expertise will give you an advantage when applying to be a Field Service Coordinator. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Field Service Coordinator. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Field Service Coordinator positions, which can be used as a reference in future career path planning. As a Field Service Coordinator, it can be promoted into senior positions as a Field Service Supervisor I that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Field Service Coordinator. You can explore the career advancement for a Field Service Coordinator below and select your interested title to get hiring information.