Overview

The Revenue Operations Analyst supports the Revenue Operations and Global Revenue teams by helping implement efficiencies and standardization in the following areas: Billing & Collections Operations; Technology & Reporting; Training & Knowledge Management. This role is crucial in bolstering revenue generation at the firm in coordination with the Senior Revenue Operations Manager and other stakeholders across the Finance team.

Responsibilities

Billing & Collections Operations

• Help facilitate Accounts Receivable and Unbilled Time reporting globally (for practice groups and offices), including coordination and compilation of responses from Client Account team.
• Implement feedback from Sr. Revenue Operations Manager and Client Account Managers to support additional activities that can shorten the billing cycle by leveraging both internal resources as well as firm’s outsourced resources.
• Compile data for internal revenue meetings to facilitate monthly billing and collections reviews and strategies.
• Maintain and update client requested reports or analysis related to billing and collections activities.
• Help with data audits and the clean-up of key matter information to improve overall reporting.
• Assist in actioning write-off requests; update write-off reports for senior management.
• Assist in updating and reporting of monthly billing and collections KPIs.
• Respond professionally and timely to analysis and information requests.
• Special projects, as needed.

Technology & Reporting

• Participate in technology assessments and testing.
• Assist in creating or updating existing reports for Pricing Operations, eBilling, or Client Account Teams, in coordination with technology and reporting teams.
• Help coordinate documentation/requirements of proposed systems or report updates for global revenue team.

Training & Knowledge Management

• Help maintain and organize global training curriculum.
• Assist in development and administration of new hire training for global revenue team; help to provide consistent on-boarding experience for team.
• Help maintain and update knowledge management site and key documentation.
• Work with internal Learning & Development colleagues, as required.

Qualifications

• 1-2 years of previous experience as a financial analyst, billing or collections analyst, or in a related field
• College Degree with a major in Accounting, Finance or Economics; minimum GPA in major and overall 3.0, respectively
• Proficient utilizing Microsoft Excel with intermediate PowerPoint skills
• Highly conscientious person who completes projects by established deadlines with strong project management skills
• Strong collaboration skills, able to work effectively both as a team member and independently
• Strong financial and systems analytical skills
• Excellent oral and written communication skills (please provide analytical writing sample, in addition to a standard cover letter)
• Detail-oriented, self-starter; must be able to manage multiple, competing deadlines and prioritize work accordingly
• Flexible to adjust hours to meet operating needs

*The base salary for this position is $65,000 to $80,000. Actual pay is determined based on a number of job-related factors, including skills, education, training, credentials, experience, scope and complexity of role responsibilities, geographic location and performance.

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