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Regional Tech Manager

Denver, CO | Full Time
2 Days Ago

Job Description

Founded in 2010, CLEAR’s mission is to create frictionless experiences. With more than 12 million members and hundreds of partners across the world, CLEAR’s identity platform is transforming the way people live, work, and travel. Whether it’s at the airport, stadium, or right on your phone, CLEAR connects you to the things that make you, you - making everyday experiences easier, more secure, and more seamless. Since day one, CLEAR has been committed to privacy done right. 

The Regional IT Manager is an imperative role within our Technology Operations organization.  This person will manage and support the Technology infrastructure for our Airports and Sports venues in multiple cities within their designated region. You will join a highly technical team dedicated to ensuring technology stability and reliability for our Ambassadors and members. We are looking for a customer-focused technologist who thrives in fast-paced, complex environments with the ability to problem-solve independently while thinking and working strategically as part of a larger team.


What You Will Do:

  • Build, maintain and support CLEAR Pods in all of our airport and sports locations within your region
  • Manage tablets, network infrastructure, and all biometric peripherals associated with Pods
  • Provide onsite and remote support for all end-user devices/services (e.g. laptops, mobile devices, LAN/WAN within your region)
  • Assist with management of IT inventory for all assigned locations, coordinating with vendors when required
  • Coordinate with and coach local technical leads on remediation of Tier 1 issues
  • Identify and resolve Tier 2 incidents for all Pods and end-user assets within assigned region
  • Monitor and maintain the latest software and application patches
  • Manage computers, users, and groups in Active Directory and Okta environments
  • Develop and maintain relationships with local CLEAR and venue management, Ambassadors, and senior leadership teams
  • Consistently make recommendations to help improve overall IT functions and solutions for your designated areas

Who You Are:

  • 5 years of applicable experience, including in-person and remote support experience
  • Proven track record of IT Administration in environments with 400 end-users
  • Ability to execute flawlessly in a rapid-paced environment with multiple priorities
  • Strong communicator with exceptional ability to interact with technical and non-technical end-users
  • Strong experience with MDM management and providing off-site/remote support to end-users
  • Excellent knowledge of router setup, maintenance, and troubleshooting -- experience with Cisco/Meraki routers is preferred
  • Knowledge of Windows 10 including Group Policy, imaging, patching, and troubleshooting
  • A self-directed and collaborative team member who prioritizes customer experience above everything else
  • Ability to identify trends and recommend solutions to improve the overall CLEAR experience for employees and members 
  • Based in Denver, with ability to travel to designated locations across the US, as needed

#LI-Onsite