Clayton Services is searching for a Customer Support Specialist to join a thriving company in The Woodlands, Texas. The Customer Support Specialist will be responsible for providing customer support and managing existing business relationships.

Customer Support Specialist Responsibilities :

• Ensure customer's needs are handled in an efficient and profitable manner
• Adhere to the company's customer service standards and maintain high customer satisfaction
• Serve as the main point of contact between the customer and internal groups in the company, such as sales, operations, and supply chain.
• Process customer communication daily via telephone, email, text, and fax.
• Enter orders into AX system for the customer and facility based on the appropriate lead time required.
• Communicate with customers on freight charges, logistics, and other transportation information.
• Engages with production facilities on customer orders and deliveries ensuring efficient customer and operations satisfaction.
• Resolve customer product or service problems, clarify complaints, determine solutions, and follow up to ensure resolution.
• Monitor and process no-ships according to policy guidelines, process credits and re-bills daily. Adjust as necessary.
• Interact and communicate with clients and co-workers in a professional and appropriate manner with a timely response.
• Provide feedback in a respectful and positive manner.
• Assist assigned Sales Group with Price FX support as well as customer communication.
• Train other staff on processes, procedures, MS AX, Price FX, other software, etc., when necessary.
• Take the initiative to identify problems, use judgment to find appropriate solutions, and follow through on resolving issues in a timely manner.
• Provide back-up and relief to other positions as appropriate.
• Support team efforts, actively work to generate respect and enthusiasm, cooperate with others, and actively learn from other team members.
• Maintain confidentiality of all corporate, personnel, and research matters.
• Additional duties as assigned or requested

Customer Support Specialist Skills and Abilities :

• Excellent communication skills
• Excellent customer service skills
• Excellent problem-solving skills
• Excellent time management skills
• Positive attitude
• Excellent attention to detail
• Ability to successfully work with a team in a collaborative work environment
• Ability to successfully multitask in a fast-paced work environment
• Excellent customer service skills
• Ability to successfully work under pressure to meet critical deadlines
• Computer proficiency
• Microsoft Office Suite proficiency

Customer Support Specialist Education and Experience :

• 2 years of experience in a fast-paced customer service or administrative role is required
• A minimum of a high school diploma is required.
• An associate's or bachelor's degree is preferred.
• Experience working with Microsoft Dynamics AX ERP system is highly preferred.

Full benefits are available upon hire, including medical, dental, vision, PTO, 401K, and more. Immediate need. Apply today!

Last updated : 2024-05-06