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CLARITY VOICE CUSTOMER OPERATIONS SPECIALIST
THE PERSON
Are you a detail-orientated customer advocate who loves to learn and is fulfilled by solving problems? Do you consider yourself an articulate, concise communicator who builds trust and buy-in by exuding empathy for our clients and teammates? If you are a self-driven, persuasive, passionate, and customer-focused technical specialist with a knack for visualizing solutions, then we want to talk to you!
Our ideal CUSTOMER OPERATIONS SPECIALIST candidate is:
Our culture values dedicated team players who seek to communicate actions that implement solutions. We are looking for someone who believes in small businesses and the impact they have on society, and who enjoys the responsibility of making daily contributions. Our ideal candidate is willing to acquire deep product knowledge to problem solve and support the rollout of upgrades and enhancements. You’ll fit right in if you love technology, thrive on building relationships, take pride in happy customers, and gain fulfillment in helping others!
RESPONSIBILITIES
The job responsibilities of this Customer Operations Specialist position include, but are not limited to:
QUALIFICATIONS
Required
Preferred
WORKSITE
THE COMPANY – Clarity Voice
Clarity Voice is one of the pioneers of cloud-based VoIP phone systems, and our dedicated team is the reason behind our success.
We offer profit-sharing bonuses, a 401K matching program, medical, dental, and vision plans, and many other benefits. We value a work-life balance and support flexible work schedules, telecommuting, and offer a generous paid time off package. Our professional development program helps our employees advance their skills and grow their careers. We provide coaching, mentoring, and training events to help them realize their greatest potential.
We’re not all work and no play though – we celebrate birthdays, life events, and professional accomplishments, and are always open to new ideas to engage with each other. We have quarterly state of the company meetings to keep everyone abreast of new upcoming initiatives, customers, and ideas as well as congratulate team members for their contributions and inform them of organizational accomplishments. We also conduct engagement multiplier surveys to ensure our team members have a voice, YOU suggest, and WE listened. We encourage a collaborative team environment.
To encourage career growth, we have instituted a Badge program and have a knowledge-based company wiki to help us stay on the leading edge of technology. We utilize Slack to communicate in a remote environment, so our team never feels alone, and we love supporting a positive, collaborative working environment.
At Clarity Voice, we are passionate about serving our customers and doing the right thing. We’re a values-based company where culture is everything. We value each individual for their unique character traits and believe our culture is defined by the people who are part of it. The Clarity team is bound by a Code of Values and supports the company's vision of becoming the most respected, most referred cloud phone company in North America.
WHY Clarity Voice?
Clarity Voice stands out because of our culture and core values:
DIVERSITY AND INCLUSION
As an organization and group of talented team members, we embrace our differences as strengths. We have a zero-tolerance policy for any type of bullying, harassment, or discrimination of any protected classification. We promote an inclusive culture of trust, respect, transparency, and collaboration enriched by our differences in gender, age, ethnicity, personal preferences, disabilities, and lifestyles.
We’re an inclusive group of smart, bright people who are humbly confident, passionate about solving problems, and like to share our knowledge. If you’re interested in progressing your career at a company that rewards quality work over quantity and genuinely cares about you and your future, apply now, we would love to learn more about you!
Benefits: Medical, dental, and vision plans; 401k matching program; paid time off, profit sharing, short and long-term disability, and life insurance to name a few.
Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.
We look forward to hearing from you!
Key Words: PBX, Telecommunications, Phone, Telephone, IP Telephony Systems, Voice, PSTN, VoIP, Hosted VoIP, Voice over IP, Customer Support, Customer Satisfaction
Full Time
Telecommunications
$52k-74k (estimate)
01/25/2023
02/22/2023
clarityvoice.com
Southfield, MI
100 - 200
Telecommunications
The job skills required for Customer Operations Specialist include Coaching, Call Center, Problem Solving, Written Communication, Initiative, Futures, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Operations Specialist. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Operations Specialist. Select any job title you are interested in and start to search job requirements.