We’re Hiring!

Information Technology Systems Administrator – Atlanta, Ga

Celebrating over 100 years in the community, Citizens Trust Bank remains committed to providing personalized service and financial solutions to meet the growing needs of our customers. 

We are committed to our institution’s values of Integrity, Collaboration, Innovation, Service Excellence, Respect, Accountability, and Leadership, all of which are needed to continue our mission of empowering generations for financial success. 

By joining our team, you can expect opportunities to enhance personal accomplishments and professional growth. 

Interested in this position and meet the qualifications and requirements? Apply at www.ctbconnect.com. Questions? Contact us at 404-575-8262.

Position Summary:

• Designs, documents, tests, creates or modifies computer programs related to machine operating systems
• Recommends, designs, implements, and supports services for technologies utilized by the organization
• Manages active directory functions to include employee onboarding and email configuration/support
• Coordinates with third party providers for outsourced IT operations
• Evaluates documented resolutions and conducts root cause analysis to identify and remediate repetitive issues
• Generates technical procedures and user guides
• Maintains IT assets in a ready state for issuance and tracking (IT asset management)
• Improves customer service, perception, and satisfaction
• Works in a team environment and communicates effectively
• Demonstrates a high degree of initiative, motivation, and attention to detail
• Maintains strong information technology and analytical skills
• Prioritizes a wide range of workloads with critical deadlines
• Has availability outside of working hours to resolve emergency issues if they arise
• Manages projects efficiently and effectively
• Has excellent critical thinking and problem-solving skills
• Has Patience and professional demeanor with a can-do attitude
• Has experience with Mac and iOS devices in addition to Windows Server and desktop OS environments 
• Demonstrates and maintains a consistent professional appearance, image, behavior, speech, attitude, ethics, and integrity and consistently represents the CTB Brand

Qualifications, Skills, and Abilities:

• Minimum five years of progressive information technology experience in a banking environment
• Bachelor’s degree in computer science, information system, or related field; CCNA, CCNP, MTA, or related certifications is a plus 
• Strong knowledge of systems and networking software, hardware, and networking protocols
• Extensive technical working knowledge and solid understanding of general banking, policies, practices, industry and related procedures and specific understanding of the FIS Horizon core banking system and its ancillary products
• Expert level written and verbal communication and diplomacy skills with the ability to communicate clearly, concisely, persuasively, informatively, tactfully, and effectively, work across all levels of the organization
• Possess intermediate skills and experience working with firewalls, switches, servers, VPN solutions, backup solutions, Microsoft 365, building and managing on-premises and cloud active directory infrastructure 
• Demonstrated ability to use accurate and consistent judgement, discretion, and reasoning, as well as, make sound business decisions, comprehend and follow directions and instructions
• Highly resourceful team player with excellent presentation, interpersonal, relationship building, leadership, organizational, and in-depth supervisory skills are essential
• Must be a self-starter who is self-motivated and directed with the ability to resolve compliance problems, produce accurate and organized work with minimum supervision, handle multiple tasks
• Goal-oriented with the ability to produce quality results, meet all established goals, objectives, deadlines, and expectations
• Ability to comply with all bank policies, procedures, regulations, and laws
• Excellent quality customer service and telephone skills with a genuine interest in serving customers and the ability to collaborate and build good cross-functional business relationships
• Outgoing and trustworthy with the ability to effectively handle and maintain confidential matters
• Ability to work independently in a fast paced, high performance and changing environment, and must be able to adapt to change
• Must be able to demonstrate and maintain a positive composure and consistently demonstrate professional appearance, demeanor, image, and consistently represent the CTB brand
• Ambitious with a strong work ethic and high integrity, positive behavior, ability to both work independently and as a part of a team in a collaborative environment, detailed oriented with excellent time management and strategic planning skills
• Exceptional creativity with the ability to prioritize work and meet deadlines
• Must be mature, flexible and energetic with a competitive and winning spirit 
• Assertive and demonstrates initiative with the ability to work through challenging situations and find win-win solutions
• Ability to travel to all bank locations as needed

Citizens Trust Bank is committed to investing in our associates, cultivating a rewarding, results-driven, innovative and professional team. We offer competitive compensation and a comprehensive benefits package for our full-time associates. Our benefits package includes the following: