We’re Hiring!

Atlanta – Business E-Banking Associate 

Celebrating over 100 years in the community, Citizens Trust Bank remains committed to providing personalized service and financial solutions to meet the growing needs of our customers. 

 We are committed to our institution’s values of Integrity, Collaboration, Innovation, Service Excellence, Respect, Accountability, and Leadership, all of which are needed to continue our mission of empowering generations for financial success. 

By joining our team, you can expect opportunities to enhance personal accomplishments and professional growth. 

Interested in this position and meet the qualifications and requirements? Apply at www.ctbconnect.com. Questions? Contact us at 404-575-8262.

Position Summary:

Responsibilities include but are not limited to the following:

• Review pending Business Online Banking enrollment applications
• Process Business Online Banking enrollment applications
• Assist Business Online Banking Administrators with administrative functions of Business Online Banking
• Maintain company packages and services
• Assist with implementation requests.
• Reviews all documentation required for ACH services and forward to appropriate departments for approval.
• Business E-Banking Associate communicates to Account Officer when the customer has been approved for Compliance and Risk Assessment completed.
• Review Cash Management and ACH Agreements for completion and authorized signatures.
• Enable ACH services.
• Approve ACH origination files in Core system.
• Assist Cash Management Administrator with the administrative function of Business Online Banking and Cash Management services.
• Conduct WebEx or in person customer training.
• Assist clients with purchasing compatible scanners
• Reviews all documentation required for Remote Deposit Capture services and forward to appropriate departments for approval.
• Monitor ACH returns and Notification of Change and provide customer updates and notifications.
• Maintain proper documentation of services and processes performed.
• Review Remote Deposit Capture Agreements for completion and authorized signatures.

• Protects customers’ information and interests; identifies and complies with all legal requirements, government and banking laws, regulations, and reporting affecting job, business development, sales, and related functions; adheres to all bank policies, procedures, processes, reporting, guidelines, training requirements, and expectations. 

• Proactively utilizes the bank’s customer relationship system, tools, programs, and other resources to meet goals and objectives.
• Demonstrates and maintains a consistent professional appearance, image, behavior, speech, attitude, ethics, integrity, and represents the CTB Brand.
• Collaborates and cultivates effective relationships with all business lines for excellent results; obtains and maintains insight into needs and opportunities to ensure that customer expectations are exceeded; creates and promotes a positive and supportive work environment.

• Exceeds all established performance and position’s goals, objectives, and expectations.

Other Duties and Responsibilities:

• Exhibits initiative and demonstrates a sense of urgency; prioritizes work assignments and projects, reacts to opportunities, instills urgency in others, and meets deadlines.
• Responsible for exercising sound independent judgment and discretion while making profitable and solid decisions.
• Assists department staff, management, and associates in understanding financial market performance trends, associated market risks, and opportunities for the bank.
• Takes advantage of continuing education and training opportunities to enhance skills, knowledge base, and experience level.
• Demonstrates personal accountability and maintains and handles all confidential, complex, and sensitive matters and information discretely and appropriately.
• Performs other duties and responsibilities as assigned.

Qualifications, Skills, and Abilities:

• Associate’s Degree in business administration, finance, communications, marketing, accounting, economics, or related field.

• Two (2) years’ Business Online Banking/Cash Management preferred.
• Basic knowledge of Microsoft Office products, Word and Excel.
• 10-Key by touch
• Concept of Debits and Credits as it relates to transaction accounts (Savings and DDA) and general ledger accounts.
• Knowledge of ACH and Debit Card Rules and Regulations preferred.
• Excellent business development, marketing, sales, customer relations, project management, leadership, and organizational skills; superior interpersonal, relationship management, research, and analytical abilities; strong financial reviewability.
• Ability to establish credibility, respect, be decisive, establish good business and working relationships with customers, managers, officers, associates, business development and sales professionals, vendors, etc. 
• Strong problem solving, team building, planning, persuasive, and negotiation skills; effective oral and written communication, presentations, collaboration, and facilitation skills; superior customer service, listening, probing, and follow-up skills.
• Ability to adhere to the bank’s professional dress code and convey a positive and professional image to internal management and associates and external customers; ability to get along with diverse personalities, tactful, and mature with the ability to deal with difficult individuals while maintaining composure.
• People and results-oriented; aggressive and assertive with a high energy level and the ability to work under deadlines, perform multiple tasks, and manage multiple projects in conjunction with normal activities.
• Ability to meet performance goals, objectives, and deadlines; plans ahead, anticipates problems, and forecasts outcomes. 
• High integrity with the ability to handle confidential matters with proven ability to protect and maintain the highly confidential nature of the company, customer, employee, business development, marketing, sales, and other confidential related information; ability to function in a team and fast-paced environment.
• Ability to display a high degree of creativity and latitude when performing job functions.
• Ability to work well with others in a team environment and balance multiple tasks; strong analytical and reasoning abilities.
• Proven ability to develop profitable new business, close business deals and transactions, successfully sell banking products and services.

• Innovative, digital, and technology-savvy; proficient personal computer skills with Windows, Microsoft Office (Word, Excel, Outlook, Access, PowerPoint, & Publisher), and Internet Explorer.

• Demonstrated career achievements and academic excellence.

• Must be mature, flexible, and energetic with a competitive and winning spirit.

Citizens Trust Bank is committed to investing in our associates, cultivating a rewarding, results-driven, innovative and professional team. We offer competitive compensation and a comprehensive benefits package for our full-time associates. Our benefits package includes the following: