Job Summary:

Facilitate consistent, efficient, and effective communication between external customers and internal ETC project team in a remote work environment. Work with development team and quality assurance team supporting all phases of the software development and delivery. This position is located in Atlanta, GA.

Essential Duties and Responsibilities:

This position includes the following duties. Other duties may be assigned to meet business needs.

• Work to become a Subject Matter Expert on the tolling industry and on the ETC system functionality
• Analyze and track statement of work / contract items through the life of the project
• Participate in and document internal and customer kickoff meetings and requirement workshops
• Work directly with external customers and internal team members to negotiate and translate scope of work items into workflow diagrams, system requirements, operational requirements and use cases
• Facilitate process and technology discussions and action planning across functional groups
• Reconcile conflicting information, identify potential risks, and accomplish requirements approval through excellent interpersonal skills
• Update requirements documents with proper versioning throughout the project cycle
• Work to the project plan for all deliverables including daily time tracking to project codes
• Participate in project status meetings to ensure coordination and to raise issues/concerns/risks
• Continually adjust individual priorities as team and project priorities change
• Meet multiple deadlines and respond to multiple requests for support
• Support the development team in translating business requirements into technical design
• Triage system issues to aid the development team in understanding issues and prioritization
• Support quality assurance efforts to translate use cases into test cases
• Support customer training
• Participate in training and mentoring efforts of project team members in areas of identified expertise

Experience and Skills:

Qualifications/Requirements:

• Must have excellent analytical and communication skills including asking good questions, listening to the answers, and restating the content accurately, completely, and succinctly both orally and in writing
• Must be able to translate abstract or high-level information into useful/actionable written documentation
• Must be able to work collaboratively and take direction from multiple inputs
• Must be able to accept and manage changing priorities and address issues quickly and professionally
• Demonstrated experience coordinating or supporting complex and/or large software projects is preferred
• Experience working with external clients is highly valued
• Must be passionate about learning and a constant learner
• Must be confident, organized, and flexible
• Must have a working knowledge of waterfall, agile and/or hybrid software development methodologies
• Must have very strong skills with Microsoft Office applications including Outlook, Teams, Word, Excel, and Visio. Pluses include experience with SharePoint, PowerPoint, and Microsoft Project.
• Proficiency with basic PL/SQL queries is a plus
• Presentation and training facilitation is a plus
• Accounting background is a plus

Educational Requirements:

• Bachelor’s degree in Information Technology, or equivalent degree.
• MBA preferred.
• Work experience highly valued.

Benefits:

Electronic Transaction Consultants offers a Total Rewards plan designed with you and your family’s health and wellness in mind that includes:

• Paid days off (vacation, sick days, wellness days, bereavement leave)
• Employer-paid health & dental plan
• Healthcare spending account
• 401K Program
• Employee and Family Assistance Program (EFAP)
• Employee referral program