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Wine,
food, and live entertainment collide at City Winery to create a dynamic and
incredibly unique workplace. Since 2008, City Winery has been turning heads
across the nation with amazing live performances, delectable cuisine, and
award-winning, locally produced wines. But there's more to us than that - we're
a haven for community and creativity, a place where the philosophy of
hospitality is more than just a buzzword, but a way of life.
**Who are you?**
You're a rockstar with a passion for music, a
love for wine, and a deep respect for hospitality. You know how to connect with
people, but you're not just a people pleaser - you thrive under pressure and
love making quick decisions that impact the business and culture. You know you
have more to learn and are always looking for ways to grow, both personally and
professionally. With an entrepreneurial spirit and a desire to be a part of
something bigger, you want to join a brand and culture that not only makes a
difference, but also helps others INDULGE THEIR SENSES.
**Who are we?**
City Winery, founded by music industry veteran
& visionary Michael Dorf, has established itself as a one-of-a-kind brand
providing unforgettable experiences for guests. From world-class music venues
to sustainably produced wines with ratings of 90 points, City Winery offers a
range of top-notch events & experiences.
**Why us?**
Competitive pay plus generous benefits. An
atmosphere of learning, development & enrichment opportunities. A career
trajectory within a growing company with abundant opportunities for
advancement. A fun team of passionate individuals who share your love of
hospitality and the opportunity to provide guests with unforgettable nights
filled with music & wine.
**Position Summary**
The Concierge is responsible for delivering
exceptional guest service experiences to all clientele that have interactions
with City Winery. This individual serves as a point of contact at the Box
Office for purposes of general guest relations and support, ticketing, CW
Rewards Program and CW merchandise. The Concierge team member is responsible
for maximizing ticket and retail merchandise sales, while serving as a brand
ambassador of the Company.
**Minimum Qualifications**
2 years prior experience in a concierge, box office, or customer servicerole in a hospitality setting, and/or relevant experience
Ability to consistently deliver high-quality guest experiences, exceedguest expectations, and strive to create a memorable guest experience
Strong work ethic, calm demeanor with customer-focused approach, andimmaculate attention to detail
Effective communication skills (both written and verbal), interpersonalskills and a proven ability to build positive relationships with coworkers andguests.
Proficient computer skills
Ability to work both independently and in a team environment
Ability to work a flexible schedule including days, nights, weekends, andholidays
**Overview of Responsibilities**
Correspond with guests in person, phone, and email
Manage in-person, online, and phone ticket sales
Handle all retail merchandise transactions, organization,sales, inventory, ordering needs, and upkeep
Maximize ticket sales and retail merchandise sales
Actively participate in and support box office staff dutiesas needed, including set up and breakdown of venue spaces
Assist guests with seat changes
Compile house and artist comps and arrange seatingappropriately
Handle troubleshooting with guests on ticketing purchases
Close out and reconcile box office transactions
Arrange special care of VIPs, Investors, or other guestswho may receive gratis food or drink
Maintain a neat and tidy Concierge booth
Handle payment transactions and maintain accurate cashdrawer
Attend trainings, tastings, meetings, as needed
Maintain a knowledge of City Winery brand, history,culture, and programming, both in venue and restaurant
Other duties, tasks, projects as per business need
**Perks & Benefits!** Comped concerts and dining
experiences, employee merchandise and meal discounts, FREE family meal, 401K
Retirement Plan, Volunteer Opportunities, Flexible Spending Accounts including
pre-tax commuter benefits and parking, & more depending on position and
other Company eligibility requirements.
Full Time
$30k-39k (estimate)
04/25/2024
05/12/2024
citywinery.com
MANHATTAN, NY
200 - 500
2008
MICHAEL DORF
$10M - $50M
Restaurants & Catering Services
The following is the career advancement route for Concierge positions, which can be used as a reference in future career path planning. As a Concierge, it can be promoted into senior positions as a Concierge Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Concierge. You can explore the career advancement for a Concierge below and select your interested title to get hiring information.
If you are interested in becoming a Concierge, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Concierge for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Concierge job description and responsibilities
The role of personal concierge comprises various tasks like paying household bills, housekeeping, organizing events, making reservations at the hotels and restaurants, moving stuff through relocation, etc.
02/06/2022: Huntington, WV
Other roles and duties of a corporate concierge are to provide personal assistance, social activities, dinner reservation, buying tickets, and making deals with clients.
01/03/2022: Dayton, OH
A concierge acts as a local expert for guests at hotels.
02/08/2022: Monroe, LA
Concierges provide excellent customer service to all hotel guests throughout their stay.
03/01/2022: Amarillo, TX
Concierges use customer service skills to anticipate and meet guests’ needs.
01/18/2022: South Bend, IN
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Concierge jobs
Concierge should reflect a familiarity with how businesses operate.
02/18/2022: Santa Cruz, CA
Concierges must be approachable, empathetic, diplomatic, even-keeled, patient, and discreet.
01/10/2022: Saint Petersburg, FL
A great Concierge doesn’t care how much money they have or how they look, they provide the same quality of service to all their guests.
02/02/2022: Stamford, CT
A great Concierge will tailor every aspect of their guest’s or client’s request down to the last detail.
12/12/2021: Detroit, MI
A concierge should also have extensive knowledge about the local area, perhaps even building relationships with managers at top restaurants so they can secure hard-to-get reservations.
12/15/2021: Brownsville, TX
Step 3: View the best colleges and universities for Concierge.