Job Description

We are seeking a Patient Services Coordinator for the Human Resources Department to support our high-functioning and innovative Employee Health Center. It takes meticulous detail and planning to organize and coordinate patient care at the City's Employee Health Center, in addition to compassion and understanding to meet the medical needs of employees and candidates. Our Employee Health Center —is one of the cornerstones of our Total Compensation & Benefits strategy. The Health Center provides occupational healthcare and wellness services to all part-time, full-time, and temporary employees of the City of Raleigh, including pre-employment examinations, pre-employment drug screening, treatment of minor work injuries, evaluation of work-related illnesses, fitness for duty evaluations, employee assistance program referrals, vaccination services, and general medical assistance at no cost to the City of Raleigh employees.

The individual will join a growing and evolving HR function invested in Total Compensation & Benefits to impact our workforce and improve the employee experience positively. In this position, you'll get to directly impact our employees in meaningful ways that enable them to serve our community. In return, you'll expand your administrative skills and learn from experienced clinicians who embrace our commitment to service. In this position, you will be exposed to a fast-paced medical environment while developing knowledge and skills in occupational health in Local Government. You, too, will thrive, be supported by a caring team, and receive all the resources you need to build a rewarding career.
This position requires an experienced and highly motivated Human Resources medical professional who understands the function and role of an EHC in preserving employees' mental and physical well-being. The successful candidate possesses excellent organizational and interpersonal skills and can work independently and collaboratively. You will be part of a cohesive team, working as one team to meet the demanding needs of our organization. We seek a creative, well-rounded teammate who will be an integral part of the continued success and growth of the organization.

Duties and Responsibilities

• Supports patient operations with overall care coordination, placing the patient at the heart of all customer service, administrative, and scheduling needs and serving as their primary point of contact.
• Acts as the patient liaison, working closely with staff from multiple departments to enhance the patient's overall experience and foster a sense of teamwork.
• Enhances the patient experience by serving as the primary point of contact and administrative care coordinator.
• Ensures that all related patient appointments for care are promptly secured and coordinated, taking a proactive stance for patient convenience, and addressing and resolving any process or administrative issues that may impede timely access to care.
• Responsible for collaborating with the clinical profession in the Employee Health Center to triage, coordinate, and consistently manage the patient care experience.
• Works with patients and families to answer questions, provide emotional support, and resolve issues concerning the administrative coordination of their care.
• Performs data entry and updates database information and systems; retrieves maintains and organizes files, records, and documentation related to the Employee Health Center.
• Prepares and updates routine reports, charts, documents, and correspondence; reviews information for accuracy and completion; scans and archives documents; makes copies; runs reports; routes and distributes forms, documents, and reports.
• Monitors supply inventory and office equipment needs; initiates requests for supplies and equipment maintenance; organizes and maintains supplies and materials for the Employee Health Center.

Typical Qualifications

Education and Experience
High School Diploma or GED and two years of related clerical and/or office support experience
OR
An equivalent combination of education and experience sufficient to successfully perform the essential duties of the job such as those listed above, unless otherwise subject to any other requirements set forth in law or regulation.

Additional Information

Knowledge of:

• Standard practices, methods and materials of assigned work.
• Basic mathematical concepts.
• Basic filing and record-keeping principles.
• Occupational hazards and applicable safety principles and practices.
• Uses and properties of supplies and equipment.
• Applicable federal, state and local laws, codes, regulations (based on assignment).
• Customer service principles.
• Specialized equipment relevant to area of assignment.
• Modern office technology.

• Following directions and meeting standards.
• Providing attention to detail in assignments.
• Proofreading and error correction.
• Maintaining and updating data and documentation.
• Comprehending reference books and manuals.
• Operating assigned tools and equipment.
• Organizing and maintaining records and files.
• Maintaining confidential information.
• Interpreting and applying applicable laws, codes, regulations and standards (based on assignment).
• Providing customer service.
• Utilizing a computer and relevant software applications.
• Utilizing communication and interpersonal skills as applied to interaction with coworkers, supervisors, the general public and others to sufficiently exchange or convey information and to receive work direction.