Salary: $41,030.00 - $57,032.00 Annually
Location : Raleigh, NC
Job Type: Full-Time
Job Number: 2024-00378
Department: Human Resources
Opening Date: 04/17/2024
Closing Date: 4/24/2024 11:59 PM Eastern
Work Hours: Monday - Friday
Hiring Range: $41,030.00 - $45,000.00
Job Description
We are seeking a Patient Services Coordinator for the Human Resources Department to support our high-functioning and innovative Employee Health Center. It takes meticulous detail and planning to organize and coordinate patient care at the City's Employee Health Center, in addition to compassion and understanding to meet the medical needs of employees and candidates. Our Employee Health Center -is one of the cornerstones of our Total Compensation & Benefits strategy. The Health Center provides occupational healthcare and wellness services to all part-time, full-time, and temporary employees of the City of Raleigh, including pre-employment examinations, pre-employment drug screening, treatment of minor work injuries, evaluation of work-related illnesses, fitness for duty evaluations, employee assistance program referrals, vaccination services, and general medical assistance at no cost to the City of Raleigh employees.
The individual will join a growing and evolving HR function invested in Total Compensation & Benefits to impact our workforce and improve the employee experience positively. In this position, you'll get to directly impact our employees in meaningful ways that enable them to serve our community. In return, you'll expand your administrative skills and learn from experienced clinicians who embrace our commitment to service. In this position, you will be exposed to a fast-paced medical environment while developing knowledge and skills in occupational health in Local Government. You, too, will thrive, be supported by a caring team, and receive all the resources you need to build a rewarding career.

This position requires an experienced and highly motivated Human Resources medical professional who understands the function and role of an EHC in preserving employees' mental and physical well-being. The successful candidate possesses excellent organizational and interpersonal skills and can work independently and collaboratively. You will be part of a cohesive team, working as one team to meet the demanding needs of our organization. We seek a creative, well-rounded teammate who will be an integral part of the continued success and growth of the organization.
Duties and Responsibilities

• Supports patient operations with overall care coordination, placing the patient at the heart of all customer service, administrative, and scheduling needs and serving as their primary point of contact.
• Acts as the patient liaison, working closely with staff from multiple departments to enhance the patient's overall experience and foster a sense of teamwork.
• Enhances the patient experience by serving as the primary point of contact and administrative care coordinator.
• Ensures that all related patient appointments for care are promptly secured and coordinated, taking a proactive stance for patient convenience, and addressing and resolving any process or administrative issues that may impede timely access to care.
• Responsible for collaborating with the clinical profession in the Employee Health Center to triage, coordinate, and consistently manage the patient care experience.
• Works with patients and families to answer questions, provide emotional support, and resolve issues concerning the administrative coordination of their care.
• Performs data entry and updates database information and systems; retrieves maintains and organizes files, records, and documentation related to the Employee Health Center.
• Prepares and updates routine reports, charts, documents, and correspondence; reviews information for accuracy and completion; scans and archives documents; makes copies; runs reports; routes and distributes forms, documents, and reports.
• Monitors supply inventory and office equipment needs; initiates requests for supplies and equipment maintenance; organizes and maintains supplies and materials for the Employee Health Center.

Typical Qualifications

Education and Experience
High School Diploma or GED and two years of related clerical and/or office support experience
OR
An equivalent combination of education and experience sufficient to successfully perform the essential duties of the job such as those listed above, unless otherwise subject to any other requirements set forth in law or regulation.
Additional Information

Knowledge of:

• Standard practices, methods and materials of assigned work.
• Basic mathematical concepts.
• Basic filing and record-keeping principles.
• Occupational hazards and applicable safety principles and practices.
• Uses and properties of supplies and equipment.
• Applicable federal, state and local laws, codes, regulations (based on assignment).
• Customer service principles.
• Specialized equipment relevant to area of assignment.
• Modern office technology.

Skill In:

• Following directions and meeting standards.
• Providing attention to detail in assignments.
• Proofreading and error correction.
• Maintaining and updating data and documentation.
• Comprehending reference books and manuals.
• Operating assigned tools and equipment.
• Organizing and maintaining records and files.
• Maintaining confidential information.
• Interpreting and applying applicable laws, codes, regulations and standards (based on assignment).
• Providing customer service.
• Utilizing a computer and relevant software applications.
• Utilizing communication and interpersonal skills as applied to interaction with coworkers, supervisors, the general public and others to sufficiently exchange or convey information and to receive work direction.

ADA and Other Requirements
Positions in this class typically require: reaching, standing, walking, pushing, pulling, lifting, fingering, grasping, talking, hearing, seeing and repetitive motions.
Light Work:
Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly to move objects. If the use of arm and/or leg controls requires exertion of forces greater than that for Sedentary Work, and the worker sits most of the time, the job is rated for Light work.
Working Conditions:
Work is routinely performed in an indoor, office environment.
Note: This job classification description is intended to be generic in nature. It is not necessarily an exhaustive list of all duties and responsibilities. The essential duties, functions and responsibilities and Fair Labor Standards Act (FLSA) designation may vary based on the specific tasks assigned to the position.
When you join the City of Raleigh's work family as a full-time employee, your benefits are an important part of your "total rewards". Your benefits impact many aspects of your life including your health, your finances, and the protection of your family. The City provides a comprehensive benefits package as part of our total rewards program to support you through important events in your life, to enhance your life outside work, and to help you plan and prepare for the future.
To find out about the City's benefits package, and other programs, please visit our Employee Benefits page: https://raleighnc.gov/services/jobs-and-volunteering/pay-and-benefits
The City employs temporary and seasonal employees who generally are scheduled to work on a short-term basis. However, if you are hired as a temporary or seasonal employee, or as an intern, you are not eligible for the City of Raleigh's benefits.
01

Please select your highest level of education completed.

• Some high school
• High school diploma (or GED)
• Some college
• Associate's degree
• Bachelor's degree
• Master's degree
• PhD or other professional degree

02

How much relevant or comparable work experience do you have in this field?

• None
• Less than 1 year
• 1 to less than 2 years
• 2 to less than 3 years
• 3 to less than 4 years
• 4 to less than 5 years
• 5 to less than 6 years
• 6 to less than 7 years
• 7 to less than 8 years
• 8 to less than 9 years
• 9 to less than 10 years
• 10 years or more

03

Do you have any experience using Allscripts or any other electronic health records system?

• Yes
• No

04

If yes to question 3, please provide details about your role utilizing this software as it relates to this position and provide examples.
05

Do you have Drug Test/Screening Collector Certification?

• Yes
• No

06

Please describe what you would consider to be exemplary customer service.
Required Question