JOB
Under general supervision, performs a variety of support and maintenance functions in areas of computer network, telephone system, security alarm, access control and electronic equipment and systems used in the City operations.
EXAMPLE OF DUTIES
This is not intended as a comprehensive list; it is intended to provide a representative summary of the major duties and responsibilities. Incumbent(s) may be required to perform all duties listed, and may be required to perform additional, position-specific tasks. Maintains and supports computer workstations, desktop and laptop computers running a variety of operating systems as may be used at the City. Primary activities are in support of Microsoft network and desktop operating systems. Installs, configures, and upgrades hardware and peripheral components (such as monitors, printers, modems, scanners). Performs system backups, executes jobs and manages the tape library. Purges and archives computer data according to predetermined guidelines. Maintains the City's website, using website development software. Installs, sets up, and supports MS-Office applications and other software on desktop computers; performs routine and complex diagnostics. Troubleshoots and resolves complex hardware, software, and network related problems. Provides basic support for telecommunications environment including, but not limited to dial up modems, access to network services, file transfer and associated software. Maintains inventory of software and hardware applications installed on servers and PC's. Reviews user requests for hardware, software and peripheral components to ensure that the requests are compatible with the users' needs and City's standards. Supports the telephone, security alarm, access control, audio/visual and other electronic systems used by the City, as well as specialized software used in the processing of payroll, accounting, human resources, building permitting and other services. Performs other system-related duties as assigned.
SUPPLEMENTAL INFORMATION
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to sit and talk or hear. The employee is frequently required to walk; use hands to finger, handle, or operate objects, tools, or controls; and reach with hands and arms. The noise level in the work environment is moderately quiet. Work is performed in an office setting within a controlled environment.