Santander Bank is Hiring a VIP Support Technician Near Miami, FL
VIP Support Technician Coconut Grove, United States of America Provide day-to-day white glove support to VIPs on all local and remote IT issues. Candidate must possess exemplary customer service skillset and be able to respond to customer questions in a polite and precise manner. Candidate will be required to multi-task, manage time effectively, and follow through with all assignments. Candidate must also possess strong and demonstrable commitment to personal accountability and responsibility through prior job roles.Ability to analyze data/trends and produce and present reports in insightful and meaningful formats is required. Responsibilities: Support VIP members with all technical issues Manage, maintain & support inventory of Executive devices (Laptops, mobile devices, peripherals) Facilitate on-boarding and off-boarding of Senior Executives and Executive Assistants Support meetings, video conference-based events, and Board functions Ensure proper operation of all on-site meeting room equipment Analytics and report processing on Daily/Monthly/Weekly intervals Support VIP meetings, events, and Board functions Support VIP mobile devices (iOS & Android) Must be able to walk frequently and lift up to 50 lbs. Years of Experience : 5-10 years in IT and supporting technologies Language requirements : English; Spanish fluency is a plus but not required Technical Knowledge required Advanced Windows desktop support Microsoft Windows 10 Microsoft Office Suite Microsoft Exchange & Office365 Video Conferencing (Cisco Webex, Zoom, Microsoft Teams) MDM experience, Intune preferred Apple iOS & Android device support Active Directory & Azure Familiar with ITIL and ITSM processes Familiarity supporting Macintosh laptops/desktops a plus Printer support & troubleshooting Familiarity with Networking; Cisco certifications or work experience a plus but not required Project Management a plus Diversity & EEO Statements: At Santander, we value and respect differences in our workforce and strive to increase the diversity of our teams. We actively encourage everyone to apply. Santander is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetics, disability, age, veteran status or any other characteristic protected by law. Working Conditions: Frequent Minimal physical effort such as sitting, standing and walking. Occasional moving and lifting equipment and furniture is required to support onsite and offsite meeting setup and teardown. Physically capable of lifting up to fifty pounds, able to bend, kneel, climb ladders. Employer Rights: This job description does not list all of the job duties of the job. You may be asked by your supervisors or managers to perform other duties. You may be evaluated in part based upon your performance of the tasks listed in this job description. The employer has the right to revise this job description at any time. This job description is not a contract for employment and either you or the employer may terminate at any time for any reason. Bachelor of Science (BS) English Primary Location: Coconut Grove, FL, Miami Coconut Grove Corp Other Locations: Florida-Coconut Grove,Florida-Miami Organization: Santander Bank N.A.