1 Call Taker (Part Time) Job in Lewisville, TX
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City of Lewisville is Hiring a Call Taker (Part Time) Near Lewisville, TX
- Answers telephone requests for service. Assesses the nature of the request; enters the request into the computer aided dispatch system.
- Operates automated data systems to retrieve information from local, state and federal data centers.
- Maintains logs and records all requests for service as required for assigned area of responsibility.
- Maintains and updates logs and other information such as street index, motor vehicle repossession log, emergency resource files, etc., as required for assigned area of responsibility.
- Monitors building security systems, panic, and fire alarms.
- Request additional resources and mutual aid from other agencies, cities, sources, etc., as needed.
- Performs all other related duties as assigned.
- High School Diploma or GED required.
Experience
- Previous 9-1-1 emergency dispatch experience in a 9-1-1 call center.
- Experience in a position with public contact requiring some type of decision-making and problem solving under stressful and non-stressful conditions required.
- Any combination of related, education, experience, certifications, and licenses that will result in a candidate successfully performing the essential functions of the job is an acceptable substitute for the above specified education and experience requirements.
REQUIRED SKILLS & ABILITIES
Ability to:
- Ability to accept responsibility and account for his/her actions.
- Ability to follow instructions, safety practices and standard operating procedures in performing assigned tasks.
- Ability to be punctual and attend work regularly
- Ability to work effectively with people regardless of their age, gender, race, ethnicity, religion, or job type.
- Ability to perform work accurately and thoroughly.
- Ability to communicate clearly and concisely, both orally and in writing.
- Ability to learn and comply with Standard Operating Procedures, departmental policies and procedures.
- Ability to communicate effectively with a wide variety of people under stressful conditions.
- Ability to speak clearly and understand telephone transmissions.
- Ability to react quickly, calmly, and with good judgment in emergency situations.
- Ability to coordinate a number of activities at the same time under intense stress.
- Ability to read and interpret color data displays on terminal screens and printouts.
- Ability to work a variety of shifts as assigned, including days, evenings, nights, weekends, and holidays.
Skills
- Skill in use of personal computer including Microsoft Office, Open Office or similar word processing programs, e-mail and the internet.
- Preferences will be given to previous 911 and LPD dispatchers
- Must submit to and pass a pre-employment drug test and hearing test.
- Must complete training requirements for a telecommunicator as required by TCOLE (Sec. 6, Ch. 546, Art. 4413 (29aa), Vernon’s TX Civil Statues) within one year of hire date.
- Must complete Emergency Medical Dispatcher Certification within one year from hire date.
- Must submit to and pass pre-employment testing including CritiCall test.
- Must submit to and pass background checks including fingerprint check, polygraph and psychological examination.
- Must be at least 18 years of age.
- Must be a US Citizen as required by TCOLE.
Job Summary
Part Time
Public Administration
$43k-54k (estimate)
01/29/2024
04/30/2024
cityoflewisville.com
LEWISVILLE, TX
500 - 1,000
1990
Private
DEAN UECKERT
<$5M
Public Administration
Related Companies
The job skills required for Call Taker (Part Time) include Problem Solving, Microsoft Office, Communicates Effectively, etc. Having related job skills and expertise will give you an advantage when applying to be a Call Taker (Part Time). That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Call Taker (Part Time). Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Call Taker (Part Time) positions, which can be used as a reference in future career path planning. As a Call Taker (Part Time), it can be promoted into senior positions as a Contact Center Representative III - Inbound that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Call Taker (Part Time). You can explore the career advancement for a Call Taker (Part Time) below and select your interested title to get hiring information.
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